• Provided direct support to CEO to include calendar maintenance , meeting scheduling, travel, expense reconciliation, correspondences and various tasks as directed• Responsible for travel arrangements for entire company• Coordinated meetings for Board of Director meetings to include: scheduling, agenda, minutes, catering of meetings, and travel arrangements• Coordinated Teleconferences• Executed and maintained contracts and non-disclosure agreements • Negotiated corporate rates with vendors • Research for new business opportunities• Tasks as assigned for nonprofit foundations in which CEO was associated • Responsible for ordering general office supplies• Coordinated company related events with Marketing Department• Coordinated Tradeshow participation with Marketing Department• Served as liaison in the recruiting of Executives• Worked with Property Management and Board of Directors for maintenance of Business Park. • Responsible for coordinating building maintenance with vendors and contractors

• Provided direct support for VP, Director of Acquisitions and Sales and three managers, to include: travel arrangements, budget forecasting; expense reconciliation, report processing and calendar maintenance• Coordinated travel for Consumer Debt Department of approximately 30 individuals• Spearheaded the restructuring of travel planning procedures that significantly reduced travel expenses resulting in a company-wide initiative to reduce travel expenses• Developed guidelines for business travel for the Consumer Debt Department• Prepared a yearly industry report which is used by several departments to source portfolios• Executed and maintained contracts, non-disclosure agreements and resell consents• Coordinated training of other Administrative Professionals in performance of daily duties.• Responsible for maintaining the ACT contact database.• Facilitated tradeshow conferences for Sales/Acquisitions department to include: meeting scheduling, registration, accommodations, meals and entertainment.• Responsible for ad submissions to industry publications.• Organized an Agency Conference that hosted agency representatives at a local resort to include: registration, opening reception, catering, meeting scheduling, hotel and travel arrangements, golf outing and award presentations• Coordinated executive meetings for visiting clients to include: scheduling, agenda management and catering of meetings.

Facilitated monthly branch meetings to include, award presentations, catering.• Oversaw accounts receivable, including: Payment processing, customer dispute reconciliation, achieved a higher standard of overall customer satisfaction.• Responsible for daily operation of office: supply replenishment, organizing contractors, coordinating office equipment repairs, scheduled and facilitated executive level meetings.• Managed and prepared Service Agreement billing process.• Processed credits and refunds to customers for dispute resolution.• Managed Petty Cash and Reconciliation fund for branch office.

• Served as primary Point-of-Contact for sales personnel in North Bay Area. Responsible for scheduling sales representatives for appointments; coordinating installation personnel, proper completion of contracts and liability waivers, etc• Enhanced and coordinated sales representative incentive programs to reward top sales persons that resulted in marked increases in sales performance.• Input and maintained customer contracts• Processed payments and credits for the entire North Bay Division.• Processed Service invoices • Routed complaints to proper personnel