Marle Prinsloo Email & Phone Number

Cape Town Area, South Africa

 Ownership and management of client projects throughout project lifecycle as set out by the Vox project management methodology Initiation of client projects by confirming that all project documents are valid and loaded correctly into Vox systems before project kick-off with client Identifying client needs, expectations, and risk by means of client kick-off meetings Planning of client project tasks in order of project roll-out schedules Execution of project tasks by managing project orders with third party vendors i.e. Frogfoot, DFA, Liquid Telecom, Comsol, and Vox technical teams until implementation Procurement of project equipment and allocation of technical staff for installation Ensuring that all stakeholders are provided with regular status updates throughout the project life cycle Monitoring of client installations with technical teams to ensure that clients services are stable before handover to Vox Telecom Service Support Centre Responsible for initiation of client billing after all services are installed Closure of projects after all project artifacts are signed off and uploaded on to Vox systems

Johannesburg Area, South Africa

 Call answer at/below 2mins  Ticket acceptance time frame below 30min Installer Process Management, (Activation, installer appointment, hardware assignment, installer communication, Installation completion) General assistance, (Queries related to hardware, sales, accounts, process and clients) Create and assist in creating department process and procedure Planning within the department  Feedback within correct timelines.  Month, weekly and daily reporting.

Pretoria Area, South Africa

 Processing Sales orders Sending out mails to external and internal customers  Booking and Making Appointments  Monthly and daily sale reporting. Cutesy Calls Attending to complaints  Arranging call outs