Marleaux Blackwell Email & Phone Number

Atlanta, Georgia, United States

Responsible for accounting and auditing. Supported over 460 agents across multiple offices. Provided White Glove Service to both realtors and clients. Built rapport with clients by providing exceptional customer service and giving off a sense of comfort and familiarity. Tracked company spending against income each month to ensure net profits were never below specified metric. Collaborated with realtor clients to ensure all necessary data was received in a timely manner. This includes: Retrieving earnest money receipts, setting up outgoing wires, closings and uploading of opportunities, uploading prior day closings to the closing board, followed up with clients daily to receive necessary documents etc... Also provided general office support where needed. Apps used: winmore, outlook, excel, account edge

Atlanta, Georgia, United States

Generated new program ideas and work with teams to implement and carry out programming related to health, leadership development, education, advocacy and community organizing. Facilitated workshops that served as leadership development opportunities. Cultivated safe spaces to discuss resources and community building opportunities. Led projects that worked hand and hand with outside programs and campaigns.

Atlanta, Georgia, United States

Supervised the daily activities of call center staff in a high volume environment. Ensured call center agents met DDS guidelines and provided quality customer service. Monitored and reviewed individual and team performance while also performing the duties of subordinate staff. Trained staff as well as provided input on hiring and terminations to location manager. Served as escalation when necessary. Processed replacements and renewals for lost, stolen, damaged and expired licenses. Assisted users in DDS website navigation. Assisted with scheduling, reinstatement, points suspension and points reduction.

Lawrenceville, Georgia, United States

Provided technical support to students and staff in an academic environment.Configured laptops, desktop and mobile phones for new hires as well as processed terminations. Setup desktops and printers campus wide. Also provided A/V classroom support when needed. Processed password resets and account unlocks within active directory. ticketing done via BMC footprints.Customer facing position - Walk Up Helpdesk.