Marlee Hughes work email
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Marlee Hughes personal email
I have experience in mentoring co-workers, employee scheduling, technical writing and troubleshooting various software issues. Troubleshooting topics include network connectivity issues, Microsoft SQL server databases, Exchange server, modem/router connectivity, and Microsoft Office products.
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Senior Software Support AnalystSophus Consulting Feb 2021 - PresentFolsom, Ca, Us -
Lead Support Analyst - Prolaw SoftwareThomson Reuters Jan 2007 - Jan 2021Toronto, On, Ca• Remotely troubleshot application and database issues through a variety of methods, including the use of MSSQL, for our 1000s of clients• Documented troubleshooting steps in our ticketing system (Oracle CRM on Demand and Service Cloud)• Mentored new hires, existing support analysts, and updates team in our local location and globally• Scheduled updates for all ProLaw clients with our Updates Team analysts using SharePoint integrated with Outlook• Contributed to Knowledge Base data to increase knowledge sharing• Recognized as subject matter expert in ProLaw add-on packages including Microsoft Exchange and Cost Recovery solutions• Designed and delivered training sessions for new hires and co-workers• Assisted client partners and customer care advocates in the design, implementation, and resolution of customer action plans as needed -
Qas Technical WriterAmerica Online, Inc. Aug 2005 - Dec 2006New York, Ny, Us• Updated online help, technical support, chat, and email articles to meet current Style Guide and Branding guidelines, as well as work on special projects• Wrote html content using Dreamweaver MX 2004• Assisted in developing company standards for writing online help content• Edited co-workers’ documents for style and accuracy in our local location and globally -
Customer Care ConsultantAmerica Online, Inc. Jan 2001 - Aug 2005New York, Ny, Us• Troubleshot broadband and narrowband calls utilizing a variety of different programs• Assisted team in chat room as well as being a backup floor lead• Assisted with new hire training
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Administrative AssistantAdt Security Services Sep 2001 - Feb 2002Boca Raton, Florida, UsEntered new service orders and parts requirements into database.Tracked installation of service in database.
Marlee Hughes Skills
Marlee Hughes Education Details
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Central New Mexico Community CollegeIntegrated Studies
Frequently Asked Questions about Marlee Hughes
What company does Marlee Hughes work for?
Marlee Hughes works for Sophus Consulting
What is Marlee Hughes's role at the current company?
Marlee Hughes's current role is Software support specialist.
What is Marlee Hughes's email address?
Marlee Hughes's email address is ma****@****ers.com
What schools did Marlee Hughes attend?
Marlee Hughes attended Central New Mexico Community College.
What are some of Marlee Hughes's interests?
Marlee Hughes has interest in Animal Welfare, Society For Creative Anachronism, Arts And Culture, Disaster And Humanitarian Relief.
What skills is Marlee Hughes known for?
Marlee Hughes has skills like Troubleshooting, Databases, Microsoft Sql Server, Software Documentation, Technical Support, Microsoft Office, Microsoft Exchange, Technical Writing, Business Analysis, Requirements Analysis, Management, Customer Service.
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