Senior Software Support Analyst
Current
Feb 2021 - Present
AeroLeads people directory · profile
Marlee Hughes Email & Phone Number
Senior Software Support Analyst
at
Sophus Consulting
1 work email found
@sophusconsulting.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Software Support Analyst
Location
Albuquerque, New Mexico, United States
Who is Marlee Hughes? Overview
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Quick answer
Marlee Hughes is listed as Senior Software Support Analyst at Sophus Consulting, based in Albuquerque, New Mexico, United States. AeroLeads shows a work email signal at sophusconsulting.com and a matched LinkedIn profile for Marlee Hughes.
Marlee Hughes previously worked as Lead Support Analyst - ProLaw Software at Thomson Reuters and QAS Technical Writer at America Online, Inc.. Marlee Hughes holds Associate Of Arts And Sciences - Aas, Integrated Studies from Central New Mexico Community College.
Company email context
Email format at Sophus Consulting
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{first_initial}{last}@sophusconsulting.com
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AeroLeads found 1 current-domain work email signal for Marlee Hughes. Compare company email patterns before reaching out.
Profile bio
About Marlee Hughes
I have experience in mentoring co-workers, employee scheduling, technical writing and troubleshooting various software issues. Troubleshooting topics include network connectivity issues, Microsoft SQL server databases, Exchange server, modem/router connectivity, and Microsoft Office products.
Listed skills include Troubleshooting, Databases, Microsoft Sql Server, Software Documentation, and 24 others.
Current workplace
Marlee Hughes's current company
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5 roles
Marlee Hughes work experience
A career timeline built from the work history available for this profile.
Lead Support Analyst - Prolaw Software
• Remotely troubleshot application and database issues through a variety of methods, including the use of MSSQL, for our 1000s of clients• Documented troubleshooting steps in our ticketing system (Oracle CRM on Demand and Service Cloud)• Mentored new hires, existing support analysts, and updates team in our local location and globally• Scheduled updates for all ProLaw clients with our Updates Team analysts using SharePoint integrated with Outlook• Contributed to Knowledge Base data to increase knowledge sharing• Recognized as subject matter expert in ProLaw add-on packages including Microsoft Exchange and Cost Recovery solutions• Designed and delivered training sessions for new hires and co-workers• Assisted client partners and customer care advocates in the design, implementation, and resolution of customer action plans as needed
Jan 2007 - Jan 2021
Qas Technical Writer
• Updated online help, technical support, chat, and email articles to meet current Style Guide and Branding guidelines, as well as work on special projects• Wrote html content using Dreamweaver MX 2004• Assisted in developing company standards for writing online help content• Edited co-workers’ documents for style and accuracy in our local location and globally
Aug 2005 - Dec 2006
Customer Care Consultant
• Troubleshot broadband and narrowband calls utilizing a variety of different programs• Assisted team in chat room as well as being a backup floor lead• Assisted with new hire training
Jan 2001 - Aug 2005
Administrative Assistant
Entered new service orders and parts requirements into database.Tracked installation of service in database.
Sep 2001 - Feb 2002
1 education record
Marlee Hughes education
-
Central New Mexico Community College
FAQ
Frequently asked questions about Marlee Hughes
Quick answers generated from the profile data available on this page.
What company does Marlee Hughes work for?
Marlee Hughes works for Sophus Consulting.
What is Marlee Hughes's role at Sophus Consulting?
Marlee Hughes is listed as Senior Software Support Analyst at Sophus Consulting.
What is Marlee Hughes's email address?
AeroLeads has found 1 work email signal at @sophusconsulting.com for Marlee Hughes at Sophus Consulting.
Where is Marlee Hughes based?
Marlee Hughes is based in Albuquerque, New Mexico, United States while working with Sophus Consulting.
What companies has Marlee Hughes worked for?
Marlee Hughes has worked for Sophus Consulting, Thomson Reuters, America Online, Inc., and Adt Security Services.
How can I contact Marlee Hughes?
You can use AeroLeads to view verified contact signals for Marlee Hughes at Sophus Consulting, including work email, phone, and LinkedIn data when available.
What schools did Marlee Hughes attend?
Marlee Hughes holds Associate Of Arts And Sciences - Aas, Integrated Studies from Central New Mexico Community College.
What skills is Marlee Hughes known for?
Marlee Hughes is listed with skills including Troubleshooting, Databases, Microsoft Sql Server, Software Documentation, Technical Support, Microsoft Office, Microsoft Exchange, and Technical Writing.
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