Marleen Clark Email & Phone Number

San Jose, Ca, Us

Reading, England, Gb

San Jose, Ca, Us

• Manage site LAN infrastructure to support day-to-day operations of ~1,000+ end users, as well as multiple computer labs• Responsible for after-hours network support for two large main offices and two remote sales offices• Network project lead and implementation engineer on high profile projects including:o ForeScout’s Campbell office relocation to new company headquarters in San Joseo Netherlands-based Security Matters acquisition and integrationo Virginia sales office relocation and expansion (50 people to 100 people)o Plano site expansion to two floors with multiple office spaceso New York sales office site closure with relocation of users to a WeWork facility• Manage unscheduled and scheduled power outages for US sites, including network restoration verification with continual management updates• Provide proactive and reactive network support with focus on minimizing customer impact and establishing root cause to eliminate recurrence and better improve proactive management monitoring• Work with Network Architect to identify, plan for, and facilitate all network improvement modifications • Complete all network changes according to ITSM guidelines, without incident or escalation • Awarded for contributions and performance on the design, build out, and relocation to new HQ office; assistance and implementation of company-wide LAN redesign; and working cross-functionally with IT Security team on InfoSec projects

Houston, Texas, Us

• Performed Agile Scrum Master duties during Internal EDW development cycle, including daily stand-ups, burndown chart discussions, and sprint retrospectives, reviews, and planning sessions• Coordinated and performed on-site installation of HP EDW and Vertica clusters (sized 8 to 160 nodes)• Team lead for defining and documenting system build manuals, run books, and troubleshooting processes and procedures• Performed all Platform Validation Testing for Big Data cluster environments, including Vertica, Internal EDW DB, MongoDB, and Hadoop• Identified cluster configuration issues and reported bugs through Application Lifecycle Management tool; worked with Development to implement and assess solutions• Proactively monitored and supported production systems, providing timely updates during issues and Rapid Response Team (RRT) escalations• Managed HPSM call queues by working day-to-day ticket requests, ensuring customer satisfaction of resolutions without escalation• Defined, documented, and drove all Network Connectivity Services (NCS) requests for firewall modifications to a timely resolution• Key member of Cupertino Site Exit team, working to standardize, rebuild, and relocate clusters to Houston• Department lead for Voice-of-the-Workforce survey results review, focusing on Ethics and Integrity

Houston, Texas, Us

• Designed modifications, implemented changes, and managed the Advanced Technology Center (ATC) LAN infrastructure in support of day-to-day activities (~200+ systems) and pre-sales Proof-of-Concept setups• Handled the creation, implementation, and removal of multiple IPSec tunnels within the Cupertino ATC to facilitate work with Business Partners and Independent Software Vendors (ISVs)• Managed Neoview cluster profiles and provided remote network consulting services for internal business units, and external Neoview customers, Business Partners, and ISVs• Coordinated and performed on-site installation of HP Neoview clusters (sized 8 to 256 nodes)• Performed on-site Platform Validation Tests and documented results for Internal EDW clusters in Cupertino and Houston • Administered call queues; resolving hardware, software, O/S (Windows, Linux, HP-UX, and Neoview), and networking requests• Technical Lead and Technical Contributor for Internal EDW M6 Platform Validation Test sprint• Managed Austin Neoview clusters during network upgrade by completing a system audit, defining required modifications, and completing all on-site transitional activities

Houston, Texas, Us

• Network Lead for high profile projects including acquisitions (e.g. OuterBay), relocations (e.g. NonStop, ATALLA), building remodels (CAC46 Executive Briefing Center), and site consolidations • Managed key network projects by meeting with customers, gathering stakeholder requirements, defining project goals and responsibilities, writing Scope of Work documents, ordering, configuring, and installing equipment, managing 3rd party contractors, following ITSM guidelines, updating documentation, and completing all work on-time, within budget, and without unplanned incidents• Designed, implemented, and managed Cupertino site LAN infrastructure to support day-to-day operations of ~4,600 end users, as well as numerous computer lab expansion projects• Audited, monitored, and administrated various WAN connections on the Cupertino campus and beyond• Managed external connectivity projects for the Cupertino site, including the preparation, submission, and overall facilitation of Network Connectivity Services (NCS) processes for firewall modifications• Completed small to large scale network modifications according to ITSM guidelines without incident or escalation; overseeing all aspects of contracted cabling vendors during installs, upgrades, and removals• Managed unscheduled and scheduled power outages for Bay Area sites, including network restoration verification and continual customer notification updates• Proactively championed LAN and WAN improvement projects to address bandwidth performance issues and meet SLA guidelines• Supervised and participated in quarterly after-hours rotation for Cupertino site, Bay Area campuses, and Western-region sales offices• Responded to Level 3 escalation issues, working to minimize customer impact, and establishing root cause to eliminate recurrence and better enhance proactive management• Recognized for outstanding quality of customer service with numerous awards and commendations