Who is Marlen D.? Overview
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Marlen D. is listed as Customer Success Manager at HighLevel, based in New York, New York, United States. AeroLeads shows a matched LinkedIn profile for Marlen D..
Marlen D. previously worked as Production Manager at Red House Ginger and Business Operations Manager at The Fig Tree Hg. Marlen D. holds Bachelor'S Degree, Communication And Media Studies from Rowan University.
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HighLevel
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Profile bio
About Marlen D.
With over a decade of experience as a Business Manager, I bring a wealth of expertise in customer service, creative problem-solving, and communication. I excel in resolving customer conflicts with calm, level-headed strategies and best practices. My reputation for effective communication and a collaborative approach highlights my commitment to ensuring customer satisfaction and success. I am passionate about the customer experience, viewing exceptional customer service and support as an integral part of that journey. While I am open to continuing in customer success and support roles, I am also eager to grow and pivot towards specialized opportunities in Data Analytics and Technical Customer Support.
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5 roles
Marlen D. work experience
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Production Manager
Current
Red House Ginger
Demonstrated excellent communication skills, utilizing tools like Slack and Intercom for effective customer and team interaction.Managed multiple projects concurrently, ensuring timely completion and adherence to budget constraints.Introduced automation and technological advancements to increase efficiency and reduce labor costs on the production.
Jun 2021 - Present
Business Operations Manager
The Fig Tree Hg
- Developed comprehensive product knowledge, enabling provision of expert advice to customers.- Oversaw inventory operations spanning retail, call center, and warehouse locations- Sourced materials to keep up with production goals and meet customer demands.- Inspired and motivated employees, fostering cross-team learning and maximizing efficiency..
Dec 2020 - Jun 2021
Retail Business Manager / Activations Manager
- Established performance metrics to evaluate team success, driving continuous improvement in service delivery.- Implemented targeted upselling strategies, resulting to increasing revenue by 17% from existing customers. - Exceeded quarterly KPIs by 30% across District, which includes Canada and East Coast of United States. - Conducted regular check-ins.
May 2017 - Mar 2020
Project Manager
- Performed 50+ daily calls and assembled panels for intricate, custom research projects at non-traditional qualitative research firm and consumer trends consultancy.- Curated focus groups by sourcing influencers, opinion leaders, trendsetters, and niche consumer groups.- Coordinated with clients to manage and maintain project quality during focus groups.
May 2013 - Dec 2017
1 education record
Marlen D. education
FAQ
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What company does Marlen D. work for?
Marlen D. works for HighLevel.
What is Marlen D.'s role at HighLevel?
Marlen D. is listed as Customer Success Manager at HighLevel.
Where is Marlen D. based?
Marlen D. is based in New York, New York, United States while working with HighLevel.
What companies has Marlen D. worked for?
Marlen D. has worked for Highlevel, Red House Ginger, The Fig Tree Hg, Saje Natural Wellness, and Why-Q? Inc..
How can I contact Marlen D.?
You can use AeroLeads to view verified contact signals for Marlen D. at HighLevel, including work email, phone, and LinkedIn data when available.
What schools did Marlen D. attend?
Marlen D. holds Bachelor'S Degree, Communication And Media Studies from Rowan University.
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