Marlen D. Email & Phone Number

New York, Ny, Us

New York, New York, United States

Demonstrated excellent communication skills, utilizing tools like Slack and Intercom for effective customer and team interaction.Managed multiple projects concurrently, ensuring timely completion and adherence to budget constraints.Introduced automation and technological advancements to increase efficiency and reduce labor costs on the production floor.Increased overall productivity by identifying and resolving bottlenecks in the production process.Delegated tasks effectively to manage logistics and oversee inventory, meeting customer requirements efficiently.

New York, United States

- Developed comprehensive product knowledge, enabling provision of expert advice to customers.- Oversaw inventory operations spanning retail, call center, and warehouse locations- Sourced materials to keep up with production goals and meet customer demands.- Inspired and motivated employees, fostering cross-team learning and maximizing efficiency.- Excelled in precise data entry, payroll processing, and direct deposit management using Google Sheets, QuickBooks, and Paychex.

New York, New York, United States

- Established performance metrics to evaluate team success, driving continuous improvement in service delivery.- Implemented targeted upselling strategies, resulting to increasing revenue by 17% from existing customers. - Exceeded quarterly KPIs by 30% across District, which includes Canada and East Coast of United States. - Conducted regular check-ins with key Clients, ensuring ongoing satisfaction and fostering loyalty.- Increased employee retention rates through implementing individual growth plans, comprehensive training programs and motivational leadership techniques.- Achieved community activations quarterly goal of within first month of quarter through strategic community activations, partnerships, and market expansion.- Designed monthly and quarterly business growth initiatives focused on community outreach and strategic partnerships.- Delivered comprehensive weekly, monthly, and quarterly business reports to senior management, providing strategic insights and facilitating informed decision-making.- Generated business analytics supporting KPIs like comp growth, mystery shop scores, and loyalty program growth utilizing Dayforce POS system. - Collaborated closely with senior management to align project objectives with strategic initiatives, ensuring that efforts contributed to overall business growth.- Led regular team meetings for open communication, discussing progress towards goals, addressing challenges, and celebrating successes together.- Introduced new product lines based on consumer preferences analyses, increasing overall revenues while remaining relevant in ever-changing marketplace.

New York, New York, United States

- Performed 50+ daily calls and assembled panels for intricate, custom research projects at non-traditional qualitative research firm and consumer trends consultancy.- Curated focus groups by sourcing influencers, opinion leaders, trendsetters, and niche consumer groups.- Coordinated with clients to manage and maintain project quality during focus groups for prestigious brands like Apple, Belvedere, Google, LVMH, Rag and Bone, and more.- Established effective communication among team members for enhanced collaboration and successful project completion using tools like Slack.