Marlen Salgado Email & Phone Number

Managing Korn Ferry's RPO technology portfolio through strategic partnership.

Remote

• Works closely with Technology Partners to align and lead them toward AGS objectives, account goals and priorities.• Acts as the escalation point for Technology Associates, PO Leadership and the Client on all technology and support issues.• Collaborate with other Professional Services team resources to better serve our Program Offices and Clients.• Establishes open communications with Technology Partners and PO Leadership teams.• Provides leadership for all technology support processes incidents and service requests.• Responsible for the Technology Operations work stream for new program implementations, technology implementations and program expansions.• Lead the planning, facilitation, and communication activities for significant technology releases for assigned accounts to ensure quality.• Overall oversight for all technology service requests (enhancements, configuration changes, etc.) for their specified technology accounts to ensure appropriate levels of documentation, planning, vetting, prioritization, and testing to ensure quality implementation.• Facilitates and/or participates in Client meetings around technology issues, demos, or future service requests as required by the PO.• Conducts Operational Assessments with the Technology Partner and PO on identified Client accounts.• Responsible for driving agreed upon deliverables.• Analyzes overall incidents and service requests to identify gaps in functional areas to drive problem resolution for items identified

● Subject matter expert for ten national accounts in contract details (i.e. timekeeping, billing, burdens, conversion rates, drug & background requirements, VMS system admin etc.)● Mitigate risk in client engagement through development and education of contractual rules of engagement (i.e. Candidate Onboarding, Standard Operating Procedures, etc.)● Develop and maintain strategic relationships with Managed Service Providers (MSP) to achieve 20% YOY account growth● Act as an escalation point for client concerns and find resolution through engagement with cross-functional teams● Utilize Salesforce, SAP Fieldglass, Beeline, IQN, Workforce Logiq, Coupa to create account performance reporting ● Educate client and internal partners on how we utilize VMS tools● Strategize with Account Executives to discuss Key Performance Indicators and recommendations for improvement● Lead process development for large national clients● Fulfill VMS administrative requests for company

Tempe, Az

● Partnered with the client on contractor performance metrics and contract engagement details● Created processes and metrics for the newly formed Contractor Care Representative Department● Executed World Class customer service for contract employees● Addressed contractor FAQs pertaining to timekeeping, payment, benefits, changes to assignment through use of Peoplesoft ● Utilized multiple Vendor Management Systems (Beeline, Fieldglass, Zerochaos, IQN)● Partnered with Employee Relations Department to address contractor concerns● Served as the subject matter expert for company wide Salesforce Connected platform launch● Assisted in investigation process for worker’s compensation claims● Implemented best practice team meetings to accommodate fast growing workforce and streamline processes across teams● Developed a client onboarding process to ensure all client transitions are streamlined and receive world class customer service on first day of engagement

Des Moines, Ia

• Troubleshoot obstacles and problem solve to reach business goals• Lead and develop multiple leaders through feedback, guidance, and support• Coordinate and communicate across various divisions to successfully execute company objectives• Develop and train a team of approximately 40 team members to improve guest experience • Act as a Leader on Duty on a weekly basis• Designated fourth quarter captain for 2015• Designated inventory captain for 2016

Des Moines, Ia

• Reached talent recruitment goals for Target through opportunity presentations for students• Interview prepped and guided talent through the interview process

Des Moines, Ia

• Shadowed store HR leader to observe and learn the role of HR in a business• Conducted interviews to help reach store staffing goals• Facilitated team culture surveys

Des Moines, Ia

• Top Ten Internship as rated by Forbes Magazine• Work with a team of specialists to help provide innovative solutions to clients• Consistently met weekly sales and activity goals• Helping people create financial security for themselves and their families