Marlen Salgado Email & Phone Number

Managing Korn Ferry's RPO technology portfolio through strategic partnership.

Remote

• Works closely with Technology Partners to align and lead them toward AGS objectives, account goals and priorities.
• Acts as the escalation point for Technology Associates, PO Leadership and the Client on all technology and support issues.
• Collaborate with other Professional Services team resources to better serve our Program Offices and Clients.
• Establishes open communications with Technology Partners and PO Leadership teams.
• Provides leadership for all technology support processes incidents and service requests.
• Responsible for the Technology Operations work stream for new program implementations, technology implementations and program expansions.

• Subject matter expert for ten national accounts in contract details (i.e. timekeeping, billing, burdens, conversion rates, drug & background requirements, VMS system admin etc.)
• Mitigate risk in client engagement through development and education of contractual rules of engagement (i.e. Candidate Onboarding, Standard Operating Procedures, etc.)
• Develop and maintain strategic relationships with Managed Service Providers (MSP) to achieve 20% YOY account growth
• Act as an escalation point for client concerns and find resolution through engagement with cross-functional teams
• Utilize Salesforce, SAP Fieldglass, Beeline, IQN, Workforce Logiq, Coupa to create account performance reporting
• Educate client and internal partners on how we utilize VMS tools

Tempe, AZ

• Partnered with the client on contractor performance metrics and contract engagement details
• Created processes and metrics for the newly formed Contractor Care Representative Department
• Executed World Class customer service for contract employees
• Addressed contractor FAQs pertaining to timekeeping, payment, benefits, changes to assignment through use of Peoplesoft
• Utilized multiple Vendor Management Systems (Beeline, Fieldglass, Zerochaos, IQN)
• Partnered with Employee Relations Department to address contractor concerns

Des Moines, IA

• Troubleshoot obstacles and problem solve to reach business goals
• Lead and develop multiple leaders through feedback, guidance, and support
• Coordinate and communicate across various divisions to successfully execute company objectives
• Develop and train a team of approximately 40 team members to improve guest experience
• Act as a Leader on Duty on a weekly basis
• Designated fourth quarter captain for 2015

Des Moines, IA

• Reached talent recruitment goals for Target through opportunity presentations for students
• Interview prepped and guided talent through the interview process

Des Moines, IA

• Shadowed store HR leader to observe and learn the role of HR in a business
• Conducted interviews to help reach store staffing goals
• Facilitated team culture surveys

Des Moines, IA

• Top Ten Internship as rated by Forbes Magazine
• Work with a team of specialists to help provide innovative solutions to clients
• Consistently met weekly sales and activity goals
• Helping people create financial security for themselves and their families