Marlena Olson Email & Phone Number

East Lansing, Michigan, United States

-Greet residents and responded to resident inquiries, requests, and issues in a timely, personable, and efficient manner-Run thorough package audits to ensure everyone's mail is accounted for and intact-Produce, print, and distribute package audits to proper locations-Ensure buildings are unlocked and locked at the appropriate times-Make rounds to ensure every desk is well prepared for service and every receptionist is up to date on any customer service standards upper management believes needs refinement

Geneva, New York, United States

Livonia, Michigan, United States

-Process and file paperwork and legal documents-Make phone calls to members regarding outdated account information and delinquent payments-Process daily electronic and mail-in check payments-Respond to legal monetary obligations such as fulfilling levies and garnishments issued on our members-Provide any needed assistance to the department

East Lansing, Michigan, United States

-Served as the face of the establishment-Welcomed guests to the dining hall-Handled card and virtual cash payments-Ensured each student’s ID scanned properly to enter the dining hall-Answered customer’s questions-Handled unruly customers

Livonia, Michigan, United States

-Asked by upper management to take on a supervisory role.-Proactively and independently handled customer service issues.-Resolved escalated customer and employee disputes from crew members.-Assigned tasks to crew members and followed up on completion.-Prepared and delivered food items in a timely and efficient manner.-Greeted and directed guests upon arrival.-Handled money in a practical and accurate manner.

Westland, Michigan, United States

-Safely supervised and monitored patrons engaging in aquatic activities.-Provided first aid to sick or injured patrons.-Oversaw the check-in counter to ensure proper access and security of the facility.-Efficiently resolved various daily customer service requests.

Geographic Information Science, Geographic Information Science And Cartography, 3.86

Activities and Societies: MSU Red Cross Club - Treasurer Majoring in Geographic Information Science with a minor in Social Science.

4.24

Activities and Societies: -Mu Alpha Theta (Math Honor Society) -Student Council - Class Treasurer -Varsity Golf -Colorguard -Tennis.