* Implemented and managed Salesforce Nonprofit Success Pack (NPSP) to tailor CRM solutions for a nonprofit organization* Worked closely with stakeholders to identify and assess their needs, translating them into actionable requirements and solutions* Mapped business processes and identified gaps for improvement* Collaborated on team using GitHub for version control and code collaboration* Developed and debugged Salesforce Org implementations using Visual Studio Code (VSCode)* Worked closely with my team using Agile methodologies, ensuring effective communication with stakeholdersConfigured and customized system settings to meet organizational needs

* Demonstrated effective communication skills by interacting with autistic children and colleagues* Applied empathy and patience in supporting autistic children with varying levels of needs* Developed problem-solving abilities through daily challenges in managing behaviors and educational needs of autistic children* Applied strong organization and time management skills in handling multiple tasks and schedules in a classroom setting

Charged with building a 65-requirement org, the team's deadline loomed. When 2 members departed, my colleague and I took over. We mapped tasks meticulously in Jira, leading to the timely org completion and thorough feature testing for ensured functionality.•Documented detailed requirements and managed Salesforce configuration updates.•Leveraged business process automation tools (flows and email templates) to optimize the platform for marketing, sales operations, and customer service processes•Developed comprehensive solution documentation using Jira Provided live end user training to promote adoption of customizations•Created user interface customizations, including dynamic Lightning Page Layouts and Page Layouts, to enhance platform usability•Established user roles, profiles, permission sets, and sharing settings to ensure proper access and data security

Created jewelry, home decor and craft projects that were sold on Etsy

•Efficiently managed application processes with participants, collaborating closely with each one to submit relevant paperwork for federal, state and county programs, ensuring smooth and timely processing•Revised database to reflect accurate information

•Communicated with the public using email and social media, articulating the organization's immediate needs, fostering strong partnerships, and garnering valuable support•Effectively communicated with volunteers which led to participants in need receiving food and clothing each week•Orchestrated community donation events to refill depleted supplies quickly

•Supported staff with administrative tasks•Organized and maintained data within an in-house Google database, prioritizing data hygiene and accuracy to enhance overall data integrity and accessibility

•Led a struggling business unit to achieve a remarkable transformation, propelling it from the 12th position to the impressive rank of #2 among all stores in the district within a single quarter•Led and mentored sales team with a focus on efficiency and performance, fostering a culture of success•Managed point-of-sale (POS) system operations meticulously, ensuring seamless transactions and resolving issues promptly