Marlena Stapleton Email & Phone Number

"BEST IN TOWN" is our philosophy. Blue Water Shipping offers freight solutions by road, rail, sea and air through our many offices worldwide as well as a solid network of agents and partners.

In 2012 I was part of a team opening the first Expeditors office in Denmark. Eventually, I was the only employee within sales. This gave me the opportunity to implement some of my sales philosophies. Among others, encourage everyone across the team to be a part of sales. Introduce a daily mindset about “being top of mind”, “people buy from people”, “red-carpet-service”, “trusted advisor”, “empathy is key to mutual trust” and much more. I took on responsibility to introduce, teach and coach new hires in sales. I structured weekly sales meeting with Product Management team, gathered the Nordics sales team for monthly sales call focusing on best practice, company culture and our own SWOT profile. Together with regional specialist within Order Management, Pharma/Healthcare, Project Cargo, Retail, Automotive and Oil & Energy, I have hosted meetings with Danish manufactories operating WorldwideAt Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."Objective/Goals:• Introduce Expeditors in Denmark and secure markets shares with long-term perspectiveResponsibilities/Assignments:• Follow Team Selling Process• Book 15 weekly Sales Call (face2face)• Uncover, qualify, update CRM and implement product management teamKey Results:• Secured customers from “A customers” to “C customers”.• Several meetings with Danish manufactories within C20 index/A+ customers

Link Logistics A/S is a freight, shipping and logistics company with activities world over. Link Logistics is a logistics partner which offers, currier, air-, road and sea freight and fully integrated supply chain solutions. I referred directly to the Sales & Product Director. Objectives/Goals:Primary objective is to create new business regarding freight, supply chain management and shipping. Focus is the customer, their needs and value of their product(s). Second, what can Link Logistics add in order to bring change and add value toward their suplly chain.Responsibilities/Assignments:• Create new freight & logistic business with a yearly turnaround subject to budget.• Portfolio management - key account management.• Make sure to match expectations both ways - value added sales.• Understand and fullfill the customer needs.• Agreement of the procedure, prices and terms.• Implementations both internally/externally.Key results:• Concluded 59 new sales contracts since May 2011 with a average gross profit of 38%. • Initial point of contact to 6 A+ costumers (freight and shipping).• Due to increased activities I have contributed to strengthen Link Logistics buying power towards suppliers which has a directly positively affect on the gross profit the company.• Motivating colleges to focus on empathy towards to customers. This has enhanced external communication, minimised the risk of misunderstandings and in general improved customers services.

Objectives/Goals:All kind of freight and logistic solutions, e.g. shipping, air or road – which demands special attentions. Responsibilities/Assignments:• Maintain high and personal liability to any of each customer searching for a special freight solution. • Carry on deliveries.• Import/Export freight, currier (door to door) etc.• Shipping- and airfreight solutions. • Created SOP for Special Service department. Key results:• Increased order flow with 30%• Strengthen the marked position in Special Service branch/time defined freight and logistic.

Objectives/Goals:Obtaining new freight accounts and maintaining existing customers.Responsibilities/Assignments:• Within freight and shipping create new business with a yearly turnaround subject to budget.• Responsible for present business – 400 accounts.• Update CRM system - key account management.• Make sure that contracts was renewed.• Focus on the “best freight price” in order to maintain the account. • Search for additional freight opportunities and optimize the supply chain.• Make sure of their satisfaction, both services, freight and logistics.Key results:• Renegotiated 240 sales contracts which has provided customers retention and moreover, optimized freight collaboration.• Worked out mail templates to be used in the department. This has improved the efficiency and strengthened the uniform brand experience.• Motivated colleges to focus on knowledge sharing and handing over which has improved the customer services/satisfactions.

Dampskibselskabet NORDEN A/S is a shipping company. NORDEN operates globally within the dry cargo and tanker segments. NORDEN was founded in 1871 and is one of the world’s oldest listed ship owners.Objectives/Goals:Follow the trainee program:• Operation Tank department (shipping oil and fuel)• Chartering Drybulk (shipping steel, coal, grain etc.)• Ship management• FinanceUnderstand the big picture of the shipping suplly chain and freight solutions.Key results:• Sailing with the M/T Nord Atlantic from United Kingdom to France.• Participated in ownership change and crew ship change in China on a drybulk handysize.

Responsibilities/Assignments:• Responsible for handling of all new- and present customers• Responsible for reporting of any challenges with unsatisfied customers.Key results:• Smoothly making operations/membership running.

Objectives/Goals:Educate and train a team of private soldiers. Responsibilities/Assignments:• Education of private soldiers – 8-30 soldiers.• Material manager.Key results:• Successfully educated privates.

Shipping, Logistics

Hh

Education record

Education record