- Patch Management and Vulnerability Management

- Enhanced endpoint security for over 6,000 endpoints across 40+ clients by maintaining and optimizing EDR and SIEM systems, resulting in the collection and analysis of over 100 million security logs, enabling proactive threat detection and incident response.- Contributed to the development and dissemination of internal cybersecurity playbooks, ensuring standardized and efficient security procedures across the organization.- Collaborated on client-specific projects to construct Incident Response plans and tailor cybersecurity playbooks, meeting each client's unique needs.

- Established a secure baseline for onboarding by working with CIS benchmarks,ensuring compliance with industry-leading security standards.- Researched Google Drive restructuring for improved security through the principle of least privilege, paving the way for future initiatives. - Enhanced Trava’s ISO architecture diagram, providing a visual representation of the security framework.

- Deployed the Patch and Device Management processes, ensuring timely application of security patches and efficient device oversight.- Orchestrated the deployment of Trava’s Mobile Device Management (MDM), significantly enhancing the security posture of mobile devices across the organization.- Spearheaded the creation and execution of monthly phishing campaigns, bolstering the company’s resilience against evolving cyber threats.- Developed concise monthly security awareness training, cultivating a proactive and security-conscious workforce.- Conducted a workplace webinar on AI safety and security, bridging innovation with effective cybersecurity practices.

- Successfully onboarded approximately 15,000 users, primarily using RBAC process into the Navient system. - Established technical documentation for new hire-related issues, containing steps to fix recurring issues.- Communicated across the business on what attributes each new hire needed, as well as created all application accounts associated with the role.- Audited domain user-account information and group memberships by utilizing Navient’s Active Directory.- Ensured Navient’s compliance through recording all inquiries and requests within ServiceNow ticketing software.

- Improved turnaround time for internal application requests through automation. - Developed foundational knowledge of the following frameworks: NIST 800-53, FedRAMP, and ISO 27001

- Utilized Nessus to scan the network environment for the SOX audit evidence gathering process.- Created technical documentation for Federal Student Aid audit, leveraged by the team daily.

- Assisted in maintaining multiple computer labs, assisting faculty with equipment documentation and web research- Configured devices and software to set up work stations for students- Re-imaged and restored switches and routers found within the lab

- Supported laboratory functionality by conducting physical and virtual data center maintenance and repair. - Saved department cost of new equipment by working together with professors to update current laboratory equipment.- Created technical documentation for updating current laboratory equipment.

- Kept physical files and digitized records, resulting in an organized work environment.- Dealt with conflicts and resolved issues in a timely manner to better client satisfaction.- Tailored approach to setting up each client’s computer, retrieving and installing required software for clients.