AeroLeads people directory · profile
Marlena Sampson Email & Phone Number
Director of CX Strategic Programs
at
Coinbase
1 work email found
@coinbase.com
1 phone found area 164
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Director of CX Strategic Programs
Location
San Antonio, Texas, United States
Company size
Who is Marlena Sampson? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Marlena Sampson is listed as Director of CX Strategic Programs at Coinbase, a company with 51 employees, based in San Antonio, Texas, United States. AeroLeads shows a work email signal at coinbase.com, phone signal with area code 164, and a matched LinkedIn profile for Marlena Sampson.
Marlena Sampson previously worked as Director of CX Self-Service and Automation at Coinbase and Director of CX Program Management at Coinbase. Marlena Sampson holds Bachelor Of Arts (B.A.) from Ucla.
Company email context
Email format at Coinbase
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{first}.{last}@coinbase.com
89% confidence
AeroLeads found 1 current-domain work email signal for Marlena Sampson. Compare company email patterns before reaching out.
Profile bio
About Marlena Sampson
Experienced Operations professional with an expertise in process improvement and optimization for scale. I love solving problems, building teams, and being creative.
Listed skills include Customer Service, Social Media, Social Networking, Social Media Marketing, and 23 others.
Current workplace
Marlena Sampson's current company
Company context helps verify the profile and gives searchers a useful next step.
Coinbase
10 roles
Marlena Sampson work experience
A career timeline built from the work history available for this profile.
Director Of Cx Self-Service And Automation
Director Of Cx Program Management
Apr 2021 - Dec 2022
Head Of Operations For Rider And Safety, Mexico
As Head of Rider and Safety for Mexico, I oversaw a team of Ops Managers and was responsible for our expansion strategy, core rider experience, product launches and portfolio, as well as our loyalty program. I was also responsible for our general safety and health safety strategies
Jun 2020 - Apr 2021
General Manager
Oversaw the Rides business for West Mexico while managing a team of 8 Operations Managers. KPIs included gross bookings, contribution margin, and our category position, as well as eNPS. I held this position for 7 months until we had an internal reorganization.
Dec 2019 - Jun 2020
Head Of Global Workforce Management Process
Oversaw a team focused on process standardization of WFM within Uber’s global support organization, including functions of project management, program management, and systems and tools. Also oversaw and project-managed the launch of Uber's first internal Command Center in Hyderabad, India.
Oct 2018 - Dec 2019
Sr. Bpo Workforce Manager - Latam Followed By Europe, Middle East, & Africa
-Managed staffing and speed SLAs for the LatAm region during a 700% growth period-Oversaw an increase from 500 to 3000 FTEs, oversaw the performance of 8 sites-Moved to the EMEA region to build out WFM in 2017-Took over forecasting for the region for over 200 lines of businesses-Began managing capacity planning for 10 sites w/~2000 FTEs that, together.
Aug 2016 - Oct 2018
Community Operations Manager
-Was one of the first people brought on to build out Uber’s customer support department (Community Operations). Liased cross-functionally to develop policies and processes to better serve our community of users.-Managed a remote team of 12 contractors, focusing on performance metrics such as TPH and CSAT -Ran a global bi-weekly session for all new Uber.
Jun 2014 - Jul 2016
Business Development
-Developed a successful sales process and cycle that lead to securing two national brands as clients-Prospected for leads by using creative solutions and by leveraging new technologies-Worked with Salesforce.com to run a full sales cycle-Researched the market extensively to apply best practices in a start-up environment
Apr 2014 - Jun 2014
Client Services Representative
Sep 2013 - Jan 2014
Team & coworkers
Colleagues at Coinbase
Other employees you can reach at coinbase.com. View company contacts for 51 employees →
AW
Aja Woods, Cams
Colleague at Coinbase
Charlotte, North Carolina, United States, United States
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JB
Jerry Batres
Colleague at Coinbase
Los Angeles, California, United States, United States
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CC
Charlene C.
Colleague at Coinbase
Los Angeles Metropolitan Area, United States
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ND
Nicholle Divina
Colleague at Coinbase
Baybay, Eastern Visayas, Philippines, Philippines
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PS
Pratik Singhavi
Colleague at Coinbase
Los Angeles, California, United States, United States
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VB
Valerie Buchholz
Colleague at Coinbase
New York, New York, United States, United States
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JS
Jason Sekiguchi
Colleague at Coinbase
Toronto, Ontario, Canada, Canada
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SP
Saiesh Prakash
Colleague at Coinbase
Austin, Texas, United States, United States
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JB
Jess Bevers
Colleague at Coinbase
Charleston County, South Carolina, United States, United States
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JN
Jimmy Nguyen
Colleague at Coinbase
Richmond, Virginia, United States, United States
View →
Aja Woods, Cams
Colleague at Coinbase
Charlotte, North Carolina, United States, United States
View →
JB
Jerry Batres
Colleague at Coinbase
Los Angeles, California, United States, United States
View →
CC
Charlene C.
Colleague at Coinbase
Los Angeles Metropolitan Area, United States
View →
ND
Nicholle Divina
Colleague at Coinbase
Baybay, Eastern Visayas, Philippines, Philippines
View →
PS
Pratik Singhavi
Colleague at Coinbase
Los Angeles, California, United States, United States
View →
VB
Valerie Buchholz
Colleague at Coinbase
New York, New York, United States, United States
View →
JS
Jason Sekiguchi
Colleague at Coinbase
Toronto, Ontario, Canada, Canada
View →
SP
Saiesh Prakash
Colleague at Coinbase
Austin, Texas, United States, United States
View →
JB
Jess Bevers
Colleague at Coinbase
Charleston County, South Carolina, United States, United States
View →
JN
Jimmy Nguyen
Colleague at Coinbase
Richmond, Virginia, United States, United States
View →
2 education records
Marlena Sampson education
Bachelor Of Arts (B.A.)
Ucla
Education record
Santa Monica College
FAQ
Frequently asked questions about Marlena Sampson
Quick answers generated from the profile data available on this page.
What company does Marlena Sampson work for?
Marlena Sampson works for Coinbase.
What is Marlena Sampson's role at Coinbase?
Marlena Sampson is listed as Director of CX Strategic Programs at Coinbase.
What is Marlena Sampson's email address?
AeroLeads has found 1 work email signal at @coinbase.com for Marlena Sampson at Coinbase.
What is Marlena Sampson's phone number?
AeroLeads has found 1 phone signal(s) with area code 164 for Marlena Sampson at Coinbase.
Where is Marlena Sampson based?
Marlena Sampson is based in San Antonio, Texas, United States while working with Coinbase.
What companies has Marlena Sampson worked for?
Marlena Sampson has worked for Coinbase, Uber, Bridg, and The Honest Company.
Who are Marlena Sampson's colleagues at Coinbase?
Marlena Sampson's colleagues at Coinbase include Aja Woods, Cams, Jerry Batres, Charlene C., Nicholle Divina, and Pratik Singhavi.
How can I contact Marlena Sampson?
You can use AeroLeads to view verified contact signals for Marlena Sampson at Coinbase, including work email, phone, and LinkedIn data when available.
What schools did Marlena Sampson attend?
Marlena Sampson holds Bachelor Of Arts (B.A.) from Ucla.
What skills is Marlena Sampson known for?
Marlena Sampson is listed with skills including Customer Service, Social Media, Social Networking, Social Media Marketing, Customer Satisfaction, Event Planning, Food And Beverage, and Event Management.
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