Marlena Serviss Email & Phone Number

Denver, CO, US

- Create and enroll customers in renewal cadence.- Assign renewals and manage book of business for two other CSA team members.- Identify opportunities for account expansion and partner with Account Managers to pitch expansion plans to customers.

- Renew on average 25 accounts per month while maintaining and accurately forecasting a 82%-95% gross renewal rate - Lead and support a team of two Renewal Specialists.- Partner with Sales Enablement to successfully hire, onboard, and train new Renewal Specialists. - Hold biweekly 1:1s with each individual Renewal Specialist. - Identify opportunities for.

- Renewed 25-40 contracts per month. - Designed demo websites for potential partners and their individual use cases. - Developed and maintained product knowledge. - Peer selected as the recipient of the Account Management 2021 Core Values Award.

- Answered questions from prospective and current graduate and undergraduate students.- Updated and maintained graduate student records and files. - Managed course proposals and scheduling for all Art History classes.- Assisted with the solicitation and review of graduate student fellowship and grant applications.- Scheduled meetings for faculty and.

- Copyedited, fact-checked, and proofed the journal's print and web content. - Managed subscription and the subscriptions database. - Assisted in creating the social media, marketing and advertisement campaign for upcoming issues.

Greater Minneapolis-St. Paul Area

- Draft, negotiate, and track subsidiary rights agreements.- Draft, negotiate, and track agented and unagented author, illustrator and photographer agreements.- Draft, negotiate, and track foreign acquisition agreements. - Research rights projects for internal and external purposes.- Foster and maintain author and agent relationships.

- Draft, negotiate, and track subsidiary rights agreements.- Draft, negotiate, and track agented and unagented author, illustrator and photographer agreements.- Foster and maintain author and agent relationships.

Greater Minneapolis-St. Paul Area

- Researched and fact checked content for four travel books and travel guides for National Geographic.- Assisted two local authors with transcribing and summarizing interviews.- Copyedited, answered queries, and created a resource section for an author's manuscript.

- Write content, research, fact check and answer editor queries for travel books and guidebooks.- Compose book briefs for approved and proposed titles, including key selling points, positioning statements and sales numbers for comparative titles using the Bookscan database. - Ensure that all content is present and follows the correct formatting standards.

- Proofread, copyedited, and wrote assignments for three editors.- Researched and fact checked content for upcoming books and book proposals.

- Designed all promotional material for the International Peace and Conflict Resolution program, associated programs, and student groups, including the department newsletter, using Adobe InDesign and Photoshop.- Managed outreach to 150 alumni, and maintained the excel database.- Performed general office duties including answering phones, scanning and.

- Balanced and implemented a budget of $15,000 per semester.- Hired editors for each section of the magazine.- Led weekly staff meetings.- Oversaw a submission drive of over 400 pieces of student work and led review sessions to select the content of the semesterly magazine.- Oversaw the development and implementation of a cohesive design for the magazine.

Masters, Humanities

Focus in English and Cultural Studies. Thesis: "Bookstores as Sites of and for Community: A Chicago Case Study"

Bachelor'S Degree, Anthropology, Magna Cum Laude

Activities and Societies: Member of Phi Beta Kappa; 2012 Recipient of the Deans Undergraduate Summer Research Award