- Professional with over 30 years of experience in IT with performance in many functions, enabling a strong relationship with customers, partners and project teams and peers. Career developed mainly in multinational companies, but also in national companies and Startups. Performance in mixed teams of different nationalities and skills.- Solid experience as Customer Success Manager of Cloud solutions in the Customer Experience practice (eCommerce, Sales, Marketing, Services and ITSM): managing the customer's success, ensuring that the customer perceives, realizes and exceeds the expected results when using the solution, generating success cases and enabling the expansion of solutions.- Experience in Partnership Management: being responsible for hiring, onboarding, specialization, and tracking goals for reselling and implementing Cloud solutions.- Large experience in Pre-Sales solutions: developing and conducting solution presentations, responding of proposals (RFPs) and solution architecture.- Expertise in Project Management of CRM and ERP solutions implementation in accordance with PMI, including team over of 15 people. Received Award for the CRM implementation project management at General Motors do Brazil.- Core Competencies: Leadership, Negotiation, Relationship Management, Presentation Skills, Collaboration, Compassion, Ethics and Values, Customer Orientation, Perseverance, Planning and Organization.- Certified Scrum Master, Siebel/Oracle CRM - Core Consultant and Business Analyst.