Marlene Barros

Marlene Barros Email and Phone Number

Training And Quality Manager @ Webhelp
paris, île-de-france, france
Marlene Barros's Location
Braga, Braga, Portugal, Portugal
Marlene Barros's Contact Details

Marlene Barros work email

Marlene Barros personal email

About Marlene Barros

Marlene Barros is a Training And Quality Manager at Webhelp. She possess expertise in operating systems, product management, telecommunications, quality management, performance management and 14 more skills. Colleagues describe her as "I have worked with Marlene as a peer a while back and I have always been well impressed with Marlene's proactivity, business acumen and just a grit to continuously improve performance. I believe Marlene can be an asset to any organization, especially if you're looking for someone who will tirelessly seek the next uptick in performance." and "muito profissional e dedicada, os resultados aparecem com o seu desempenho! Adoro trabalhar com a Marlene, sempre muito criativa, empenhada e de trato fácil Obrigada por fazeres parte da nossa Equipa."

Marlene Barros's Current Company Details
Webhelp

Webhelp

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Training And Quality Manager
paris, île-de-france, france
Website:
webhelp.com
Employees:
20338
Marlene Barros Work Experience Details
  • Webhelp
    Learning And Development Specialist
    Webhelp Nov 2022 - Present
    Braga, Braga, Portugal
  • Webhelp
    Training And Quality Manager
    Webhelp Nov 2021 - Feb 2023
    Braga, Portugal
  • Webhelp Braga
    Chef Projet Junior
    Webhelp Braga Nov 2020 - Nov 2021
    Braga, Portugal
  • Armatis-Lc
    Formatrice
    Armatis-Lc Apr 2018 - Nov 2020
    Région De Guimarães, Portugal
  • Concentrix
    Team Leader
    Concentrix Apr 2016 - Mar 2018
    Matosinhos
  • Armatis-Lc
    Telecommunication Trainer
    Armatis-Lc Jan 2013 - Apr 2016
    Trindade Porto
    Provide initial training to help new advisors on skills and knowledge.- Provide also ongoing training to help the advisors to improve their soft and technical skill.- Monitor calls to improve quality of the advisors response to keep and increase the customersatisfaction.- Develop modules and online training quizzes using the company platform.- Create log accounts on the platform.- Analyze the KPI´s.- Motivate and encourage the new advisors.
  • Nonius Software
    Pre Sales Engineer
    Nonius Software Jan 2011 - Jul 2012
    - Technical training.- Creating commercial quotes.- Provide technical support to the final clients.- Develop demonstration kits.- Keep organized commercial and technical documents on the data base
  • Nbs
    Vodafone Tecnical Support Advisor
    Nbs Oct 2010 - Nov 2010
    Braga Area, Portugal
    - Provide technical support to all Vodafone clients.- Escalate customers failures to the engineers department.- Schedule technical interventions.
  • Ibm Bto - Business Transformation Outsourcing
    Quality Assurer - Tecnical Support
    Ibm Bto - Business Transformation Outsourcing Feb 2010 - Aug 2010
    Braga Area, Portugal
    - Manage the English and French teams.- Motivate and encourage.- Respond to the doubts.- Monitor calls to ensure representatives are following the organization's protocols and quality.- Deliver training.- Quality report.- Analyze metrics (AHT, CSAT, logs, peer feedbacks).- Coaching (side by side and remote) to improve soft and technical skills
  • Adecco Group
    Quality Coach
    Adecco Group Jun 2009 - Feb 2010
    Braga Area, Portugal
    Manage French team.- Motivate and encourage.- Respond to the doubts.- Monitor calls and provide feedback.- Deliver training.- Coaching (side by side and remote) to improve soft and technical skills
  • Adecco Group
    Advisor - Tecnical Support
    Adecco Group Nov 2008 - Jun 2009
    Braga Area, Portugal
    - Provide technical support to IOS French line.- Share best practices with other advisors.

Marlene Barros Skills

Operating Systems Product Management Telecommunications Quality Management Performance Management E Learning Training Team Management Schedules Coaching Performance Improvement Business Strategy French English Human Resources Team Leadership Requirements Analysis Customer Service C

Marlene Barros Education Details

  • Instituto Politécnico De Viana Do Castelo
    Instituto Politécnico De Viana Do Castelo
    Electrical, Electronics And Communications Engineering

Frequently Asked Questions about Marlene Barros

What company does Marlene Barros work for?

Marlene Barros works for Webhelp

What is Marlene Barros's role at the current company?

Marlene Barros's current role is Training And Quality Manager.

What is Marlene Barros's email address?

Marlene Barros's email address is ma****@****ail.com

What schools did Marlene Barros attend?

Marlene Barros attended Instituto Politécnico De Viana Do Castelo.

What skills is Marlene Barros known for?

Marlene Barros has skills like Operating Systems, Product Management, Telecommunications, Quality Management, Performance Management, E Learning, Training, Team Management, Schedules, Coaching, Performance Improvement, Business Strategy.

Who are Marlene Barros's colleagues?

Marlene Barros's colleagues are Asif Ansari, Claudia Tudor, Sakhile Bovana, Charles Gnandaki, Alexandra I, Aseza Nyalungu, Måns Smedfors.

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