Marlene Barros Email and Phone Number
Marlene Barros work email
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Marlene Barros personal email
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Marlene Barros is a Training And Quality Manager at Webhelp. She possess expertise in operating systems, product management, telecommunications, quality management, performance management and 14 more skills. Colleagues describe her as "I have worked with Marlene as a peer a while back and I have always been well impressed with Marlene's proactivity, business acumen and just a grit to continuously improve performance. I believe Marlene can be an asset to any organization, especially if you're looking for someone who will tirelessly seek the next uptick in performance." and "muito profissional e dedicada, os resultados aparecem com o seu desempenho! Adoro trabalhar com a Marlene, sempre muito criativa, empenhada e de trato fácil Obrigada por fazeres parte da nossa Equipa."
Webhelp
View- Website:
- webhelp.com
- Employees:
- 20338
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Learning And Development SpecialistWebhelp Nov 2022 - PresentBraga, Braga, Portugal -
Training And Quality ManagerWebhelp Nov 2021 - Feb 2023Braga, Portugal -
Chef Projet JuniorWebhelp Braga Nov 2020 - Nov 2021Braga, Portugal
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FormatriceArmatis-Lc Apr 2018 - Nov 2020Région De Guimarães, Portugal -
Team LeaderConcentrix Apr 2016 - Mar 2018Matosinhos -
Telecommunication TrainerArmatis-Lc Jan 2013 - Apr 2016Trindade PortoProvide initial training to help new advisors on skills and knowledge.- Provide also ongoing training to help the advisors to improve their soft and technical skill.- Monitor calls to improve quality of the advisors response to keep and increase the customersatisfaction.- Develop modules and online training quizzes using the company platform.- Create log accounts on the platform.- Analyze the KPI´s.- Motivate and encourage the new advisors. -
Pre Sales EngineerNonius Software Jan 2011 - Jul 2012- Technical training.- Creating commercial quotes.- Provide technical support to the final clients.- Develop demonstration kits.- Keep organized commercial and technical documents on the data base -
Vodafone Tecnical Support AdvisorNbs Oct 2010 - Nov 2010Braga Area, Portugal- Provide technical support to all Vodafone clients.- Escalate customers failures to the engineers department.- Schedule technical interventions.
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Quality Assurer - Tecnical SupportIbm Bto - Business Transformation Outsourcing Feb 2010 - Aug 2010Braga Area, Portugal- Manage the English and French teams.- Motivate and encourage.- Respond to the doubts.- Monitor calls to ensure representatives are following the organization's protocols and quality.- Deliver training.- Quality report.- Analyze metrics (AHT, CSAT, logs, peer feedbacks).- Coaching (side by side and remote) to improve soft and technical skills
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Quality CoachAdecco Group Jun 2009 - Feb 2010Braga Area, PortugalManage French team.- Motivate and encourage.- Respond to the doubts.- Monitor calls and provide feedback.- Deliver training.- Coaching (side by side and remote) to improve soft and technical skills -
Advisor - Tecnical SupportAdecco Group Nov 2008 - Jun 2009Braga Area, Portugal- Provide technical support to IOS French line.- Share best practices with other advisors.
Marlene Barros Skills
Marlene Barros Education Details
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Instituto Politécnico De Viana Do CasteloElectrical, Electronics And Communications Engineering
Frequently Asked Questions about Marlene Barros
What company does Marlene Barros work for?
Marlene Barros works for Webhelp
What is Marlene Barros's role at the current company?
Marlene Barros's current role is Training And Quality Manager.
What is Marlene Barros's email address?
Marlene Barros's email address is ma****@****ail.com
What schools did Marlene Barros attend?
Marlene Barros attended Instituto Politécnico De Viana Do Castelo.
What skills is Marlene Barros known for?
Marlene Barros has skills like Operating Systems, Product Management, Telecommunications, Quality Management, Performance Management, E Learning, Training, Team Management, Schedules, Coaching, Performance Improvement, Business Strategy.
Who are Marlene Barros's colleagues?
Marlene Barros's colleagues are Asif Ansari, Claudia Tudor, Sakhile Bovana, Charles Gnandaki, Alexandra I, Aseza Nyalungu, Måns Smedfors.
Not the Marlene Barros you were looking for?
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Marlene Barros
Sintra -
Marlene Barros
Diretora Da Faculdade De Medicina Dentária Da Universidade Catolica PortuguesaPortugal1gmail.com -
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