Marlene Bruce Email & Phone Number

Coral Springs, Florida, United States

Independently direct and coordinate 10-20 staff members a day on daily tasks, proper protocols and work standards to ensure adherence to company policies and enforce safety regulations.Act as a liaison between 5 members of management and 20 customer service staff to see that department standards and goals are consistently being met.Responsible for 75% of store openings/closings securing establishment including entrance/exit control, Electronic Article Surveillance (EAS) devices… Show more Independently direct and coordinate 10-20 staff members a day on daily tasks, proper protocols and work standards to ensure adherence to company policies and enforce safety regulations.Act as a liaison between 5 members of management and 20 customer service staff to see that department standards and goals are consistently being met.Responsible for 75% of store openings/closings securing establishment including entrance/exit control, Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.Responsible for the delivery of the KPIs of the immediate team, including quality, productivity, and compliance parametersProvide administrative support including filing, data entry, xeroxing, organizing documentation and additional task as needed Show less

Lauderdale Lakes, Florida, United States

Managed team productivity by assigning responsibilities, observing performances and providing feedback.Assist over 100 customers per shift by answering questions, providing merchandise expertise, processing orders and handling paymentAccurately operate POS system transactions ranging from $3000-$5000 per shift, including cash and credit card transactions in accordance with the established procedure including but not limited to posting all charges and creating reports from daily… Show more Managed team productivity by assigning responsibilities, observing performances and providing feedback.Assist over 100 customers per shift by answering questions, providing merchandise expertise, processing orders and handling paymentAccurately operate POS system transactions ranging from $3000-$5000 per shift, including cash and credit card transactions in accordance with the established procedure including but not limited to posting all charges and creating reports from daily records of all transactions and bank deposits. Analyze customer transactions daily to correct records and adjust errors in order to prevent accounting discrepancies. Show less

New Jersey, United States

Investigated and resolved over 200,000 client and bank claims in a timely manner reducing risk and loss to the corporation by 98%Processed 400,000 (un)posted, stop payments, and overdraft transactions for over $100M worth of accounts under New Jersey Smith Barney sites and performed all daily and monthly reconciliations and ensured outstanding items were resolved in a timely fashionedProvided backup support to more than 3 other regions such as Maryland, Washington and… Show more Investigated and resolved over 200,000 client and bank claims in a timely manner reducing risk and loss to the corporation by 98%Processed 400,000 (un)posted, stop payments, and overdraft transactions for over $100M worth of accounts under New Jersey Smith Barney sites and performed all daily and monthly reconciliations and ensured outstanding items were resolved in a timely fashionedProvided backup support to more than 3 other regions such as Maryland, Washington and Connecticut sites.Reviewed and processed rejected and exception items including stop payments and ACH returns working with banking office staff to assist in resolutionProcessed returned deposited items and chargebacks in accordance with established bank policiesProvide operational support and customer service to over 10 bank branches Show less

Assisted clients with inquires, system trouble shooting and new orders for security system installations.Processed new orders into the Napco Security System data base for installation setup requirements.