Marlene Cabrera Email & Phone Number

West Warwick, Rhode Island, United States

• Handled 30+ calls daily, with duties including taking orders from new customers, retrieving customer data, presenting relevant product information, and managing customer orders.
• Suggested ways to use the product for individual circumstances to customers to maximize their experience resulting in an increase of 10% in customer retention.
• Organized customer portfolios and account data in MS Excel improving customer relation efficacy by 50% for account management.
• Collaborating with warehouse and supply chain teams to determine expected shipping dates and new orders for customers and sales reps

Rumford, Rhode Island

• Handled all tenant calls which include complaints, repairs, rental payments and any other issues tenant may have.
• Managed a team of 6 technicians with scheduling, dispatching, company vehicles, vendors and company credit cards.
• Worked with vendors and contractors like pest control, plumbing, roofing, electrical, trash removal and many more.
• Assisted with rental properties with showings, inspecting move out and move in conditions, process of renting to tenants and helped market apartments.

9 JP Murphy Hwy

• Performed quality and accurate assurance of verifying all sales documents and ensure integrity of all customer data to approve to move into the order management system (OMS) i.e. OPTIX, TOMS
• Managed Projects in both Sales Support and Order Management roles, managing a personal queue of up to 200 projects combined from beginning to end. QC'ing all orders simple to complex.
• Dispatching and overseeing all technicians appointments and work order travels
• Demonstrated project management flexibility and Expedited
• Escalates issues to NSC Supervisor and/or Tier II Cox Business National Accounts appropriately
• Meet deadlines by delegating and working with managers, dispatch, vendors, techs and IT personnel to ensure accurate and timely service.

North Providence, Rhode Island

• Scheduling, confirming and follow up appointments
• Provided comprehensive administrative support to managers and staff
• Set up and maintain accurate client database, filing documents accurately, record all customer interactions
• Dispatch drivers to and from drop-offs such as appointments, medical emergencies and adult day cares

Warwick RI 02886

• Estimate the resources and the participants needed to achieve project goals Ensure customer follow-up all the time
• Provide outstanding customer service to all parties involved while managing accounts
• Draft sales proposals and complete contracts. Create, maintain and update database of customers with complete information and emails
• Assist and support sales, marketing or other departments in handling customer requests and needs
• Consolidate existing customer base while building new customer base
• Identified clients' needs in order to recommend the most effective production based on individual project budget.