• Handled 30+ calls daily, with duties including taking orders from new customers, retrieving customer data, presenting relevant product information, and managing customer orders.• Suggested ways to use the product for individual circumstances to customers to maximize their experience resulting in an increase of 10% in customer retention.• Organized customer portfolios and account data in MS Excel improving customer relation efficacy by 50% for account management.• Collaborating with warehouse and supply chain teams to determine expected shipping dates and new orders for customers and sales reps

• Handled all tenant calls which include complaints, repairs, rental payments and any other issues tenant may have. • Managed a team of 6 technicians with scheduling, dispatching, company vehicles, vendors and company credit cards.• Worked with vendors and contractors like pest control, plumbing, roofing, electrical, trash removal and many more.• Assisted with rental properties with showings, inspecting move out and move in conditions, process of renting to tenants and helped market apartments.

Performed quality and accurate assurance of verifying all sales documents and ensure integrity of all customer data to approve to move into the order management system (OMS) i.e. OPTIX, TOMS • Managed Projects in both Sales Support and Order Management roles, managing a personal queue of up to 200 projects combined from beginning to end. QC'ing all orders simple to complex.• Dispatching and overseeing all technicians appointments and work order travels• Demonstrated project management flexibility and Expedited• Escalates issues to NSC Supervisor and/or Tier II Cox Business National Accounts appropriately• Meet deadlines by delegating and working with managers, dispatch, vendors, techs and IT personnel to ensure accurate and timely service. • Handling and responding to customers inquires through email, phone and mail.• Responsible for Quality Check, Project Order Entry, Customer Scheduling and dispatching, Customer Acceptance tasks for all simple orders for Video, Data, and Telephony Optix projects - HFC Network.• Supported sales reps, techs and construction in multisite and building inquiries. (BAA, tech support).• Drive OMS data base to clean up tasks and resolve discrepancies.

• Scheduling, confirming and follow up appointments• Provided comprehensive administrative support to managers and staff• Set up and maintain accurate client database, filing documents accurately, record all customer interactions• Dispatch drivers to and from drop-offs such as appointments, medical emergencies and adult day cares

Estimate the resources and the participants needed to achieve project goals Ensure customer follow-up all the time• Provide outstanding customer service to all parties involved while managing accounts• Draft sales proposals and complete contracts. Create, maintain and update database of customers with complete information and emails• Assist and support sales, marketing or other departments in handling customer requests and needs• Consolidate existing customer base while building new customer base• Identified clients' needs in order to recommend the most effective production based on individual project budget.• Oversee multiple projects across all phases of development• Support development and software quality assurance to ensure optical progress and product stability.• Coordinated with customers to gather requirements and mange expectations• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.