Marlene Castaneda Email & Phone Number

Pomona, California

Account Manager, Inventory Records, Account Billing, Order Processing, Customer Relations. In addition to my duties I also back up Dispatch, assign drivers to loads, track pickup and delivery of all drivers and update all information in Matrix and CSR systems for the customer.

Ontario, California

Multiple Account Manager, Order Processing, Order Dispatching, Account Billing, Driver Payroll, Driver Coordination, Trouble Shooting Containers at the Port and/or Pickups.

Managed 12 Employees, We handled over 14 Accounts, some dedicated a few seasonal. SOP's, KPI's, Performance Reviews, Back up CSR, Order processing, Account Billing, Warehouse liason, Container Coordination, Coordinated Pickups.

Buena Park, Ca

Managed 3 Employees, Handled over 6 Major Accounts, including Clorox, Nyko and a couple of Hardware companies. Updated and developed SOP's, KPI's, CSR Ratings. I also backed up the CSR's, Processed orders, Account Billing, Warehouse liaison, coordinated pickups and deliveries for the customer we well has tracked their inventory.

Denver, Co

I managed a team of 6 employees including 1 Records Management employee. My team handled the Micrographics department, which included the scanning and retrieval of records for all customers who held a life insurance policy or an annuity account. We also processed documents on Microfiche and all paper documents that were not on file. We held our customers information in confidence and all information in a professional manner.