Marlene Chavez Email & Phone Number

Woodland, California, United States

• Assisted the Service Relationship Manager team handling a high-volume of customer cases by performing research, evaluating documentation, and timely addressing issues.
• Proactively resolved complex problems to deliver quality results, surpassing targeted departmental performance metrics.
• Collaborated with policy owners, agents, broker/dealers, and AIG wholesalers with questions varying from new business pending items, policy values, trades, & surrender accounts.
• Offered Insurance industry expertise in AIG Index, Fixed and Variable annuity products and systems to ensure quality customer service through relationship building, strategic planning, and conflict resolution.
• Quick and effective problem solver who can execute on action items effectively to deliver impactful solutions.
• Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.

Van Nuys

• Drove student success by providing individual and group tutoring to encourage independent learning.
• Oversaw daily classroom activities to promote collaborative learning, minimize disruptions, and improve engagement.
• Facilitated the teacher by performing delegated tasks, monitoring performance, and grading assessments.

Chatsworth

• Completed final foreclosure documentation on tight deadlines to prevent early policy terminations.
• Processed sale postponements and bankruptcies in AZ, CA and NV including reinstatement and payoff quotes.
• Organized and completed legal document to streamline foreclosure processes, including Temporary Restraining Orders (TROs), Preliminary Injections, Lis Pendens, Lawsuit Complaints, and Ex Parte.
• Evaluated property title documentation to ensure reporting accuracy and mitigate risks by collaborating with internal departments, external third parties, and attorneys.
• Regularly developed and submitted progress reports to key stakeholders, driving regulatory compliance.

Los Angeles County, California, United States

• Recorded all transactions promptly, accurately and in compliance with bank procedures.
• Performed specialized duties such as preparing cashier’s checks, money orders and exchanged foreign currency.
• Promoted the bank’s products and advised customers on applications services
• Balanced cash fund daily.

Los Angeles, California, United States

• Processed daily store transactions.
• Conducted audits by analyzing overage and shortage for eighty-eight registers daily.
• Reviewed weekly expenses, counterfeit currency, changes for stores and trouble shoot discrepancies.

California, United States

• Managed eight customer service associates.
• Provided exceptional customer service by responding to customer issues and resolving them in a timely manner.
• Oversaw and executed cash office functions.
• Trained new employees regarding store polices and operations.