Marlene Chavez Email & Phone Number

Woodland, California, United States

• Assisted the Service Relationship Manager team handling a high-volume of customer cases by performing research, evaluating documentation, and timely addressing issues. • Proactively resolved complex problems to deliver quality results, surpassing targeted departmental performance metrics. • Collaborated with policy owners, agents, broker/dealers, and AIG wholesalers with questions varying from new business pending items, policy values, trades, & surrender accounts.• Offered Insurance industry expertise in AIG Index, Fixed and Variable annuity products and systems to ensure quality customer service through relationship building, strategic planning, and conflict resolution. • Quick and effective problem solver who can execute on action items effectively to deliver impactful solutions.• Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.• Helpline support answering new employee’s questions.• Answer the Service Relationship Manager line to support External and Internal sales.• Provide feedback for service improvements.

Van Nuys

• Drove student success by providing individual and group tutoring to encourage independent learning.• Oversaw daily classroom activities to promote collaborative learning, minimize disruptions, and improve engagement.• Facilitated the teacher by performing delegated tasks, monitoring performance, and grading assessments.

Chatsworth

• Completed final foreclosure documentation on tight deadlines to prevent early policy terminations.• Processed sale postponements and bankruptcies in AZ, CA and NV including reinstatement and payoff quotes.• Organized and completed legal document to streamline foreclosure processes, including Temporary Restraining Orders (TROs), Preliminary Injections, Lis Pendens, Lawsuit Complaints, and Ex Parte. • Evaluated property title documentation to ensure reporting accuracy and mitigate risks by collaborating with internal departments, external third parties, and attorneys.• Regularly developed and submitted progress reports to key stakeholders, driving regulatory compliance.

Los Angeles County, California, United States

• Recorded all transactions promptly, accurately and in compliance with bank procedures.• Performed specialized duties such as preparing cashier’s checks, money orders and exchanged foreign currency.• Promoted the bank’s products and advised customers on applications services• Balanced cash fund daily.

Los Angeles, California, United States

• Processed daily store transactions.• Conducted audits by analyzing overage and shortage for eighty-eight registers daily.• Reviewed weekly expenses, counterfeit currency, changes for stores and trouble shoot discrepancies.

California, United States

• Managed eight customer service associates.• Provided exceptional customer service by responding to customer issues and resolving them in a timely manner.• Oversaw and executed cash office functions.• Trained new employees regarding store polices and operations.