Marlene Conceicao Email and Phone Number

Store Assistant

To ensure exceptional service is delivered to customers in destination. Destination Administrators provide efficient and thorough administration support to the destination operation, ensuring all team members are able yo provide a great holiday experience to the customers.*Ensures that commitments made by Thomas Cook Group to customers were met. Making prompt, clear decisions to resolve issues and takes responsibility to take the actions required to address these*Responds to customers queries via various communications methods including email and telephone to ensure their needs are met.*Provides in-resort customer care and complies with governance and escalation processes to ensure timely resolution.*Maintains respectful relationship with third parties in-resort, including local agency and hotelier. *Actively manages paperwork and completes all required tasks in a timely and compliant matter.*Provides a holistic customer experience as an active member of the indestinaton Thomas Cook team.