Marlene Contreras Email and Phone Number

Responsible for working closely with the accounts team to ensure a positive customer experience and a maximization of revenue. In charge of increasing and maintaining customer satisfaction, ensuring that the individual needs of the customer are met.- Identify the local demand for IT services in USA for projects and in a nearshore model as well- Focus on staffing (Java, .Net, Oracle, Unix, DB2, PMP, CCNA, CCNP, CCIE (focus on R&S, Data Center, Security, SP); Linux, Full Stack, Tekla Developers, QA, Drupal, SQL, HTML, VMware, Security Engineers, etc.), solution centers, RFP’s; on medium and large business.- In charge of consultants assigned with global clients, reviewing performance, tasks, feedbacks of managers, and any other kind of need - Helps identify and monitor business opportunities- Define and implement the policies and procedures defined for the projects of the clients; identify and assess the project's strategies.- Presentations to global clients to demonstrate capabilities and do the first step to enter in new business (India, USA, Latin America, Mexico, Europe)- Solve operating conflicts among the management departments to meet client’s needs, coordinating the development and assure the quality of the daily operation.- Make phone calls to search potential clients.- Perform a monthly accrued income report of USA accounts and review the correct amounts accrued for the overall accounts of the direction, realizing a monitoring and communication to board of directors, the financial situation of the daily operation.- Support in requirements gathering in IT projects.- Generate the operation of the needs of each client: IT proposals (staffing), request for pending payments (purchase order), travel request, etc.- Direct contact with clients to negotiate rates, new business and contracts, always trying to be in person or telephone to have a direct and confident relation. - Travel 60% of the time to clients or teams in USA and Latin America

- Application of psychometric test (Dominos test, vocational and personal Kuder, TAD, Edwards test: vocational guidance program- Psychological attention: children, teenagers and adults

- Persuasion and attracting new clients.- Customer service- Responsible for developing marketing campaigns using motivational psychology- Responsible for implementing employee training programs: teamwork, assertive communication, coping stress, support in labor disputes