Marlene Cordero Email & Phone Number

• Test and refine prototype alerts to reduce false-positive ratio while researching complex financial crimes transactions.
• Perform detail analyses to detect gaps, trends, relationship patters, anomalies and schemes identified by device linkage.
• Notify business partners of cross-channel fraud schemes by completing referrals as necessary, and filling Unusual Activity Reports (UAR) when required.
• Draft procedures for prototype alerts as they are promoted into a production environment.
• Complete a minimum of 20 hours continuing education to stay up to date on emerging fraud trends each year.
• Create and organize the SDU shadowing program to educate specialist within DCGFO about the role the SDU plays in the organization.

• This position was dissolved due to a bank merger. I took the opportunity to join a new team that challenged me to expand my skill set.
• Research complex online transactions in order to make pay/deny decision based on findings while striving to mitigate fraud losses to the bank.
• Analyze information and determine liability or impact of each case, including preparing write- ups and documentation for Unusual Activity Reports (UAR).
• Negotiate and settle claims with customers or collect losses from responsible party.
• Assist in development of procedures, process maps, policy and strategy.
• Coach and train peers on different types of fraud schemes to proactively combat online fraud.

Wachovia Bank N.A

• Perform analysis to detect patterns, trends, anomalies and schemes in transactions such as Money Laundering, Terrorist funding, Kiting, Counterfeiting, New account fraud and others covering relationships across.
• Analyze information needed and determine liability or impact of each case.
• Perform due diligence to report suspects to federal agencies, filling of Suspicious Activity Reports (SAR), hot files, Chex Systems and add suspects to teller systems to prevent future losses or fraud.
• Negotiate and settle claims with customers and/or collect losses from responsible parties and file Elder abuse and other referrals as needed.
• Provided support to Corporate Investigations, Law enforcement and other agencies in criminal cases while adhering to bank policies.

• Open and evaluate cases and determine research information and sources need to make a recommendation regarding case disposition.
• Answer inbound customer calls and work cases courteously and calmly with a sense of urgency.
• Route customers to the proper area or investigator when they are calling back on existing case.
• Assist Spanish speaking customer with their inquiries or cases and sometimes translate for the customer when they needed to speak with an investigator pertaining to their case.