Customer focused role building relationships with members by driving value to become influencer and trusted advisor. Manage clients through the onboarding process from beginning to end and manage member’s expectations every step of the way, as well as providing technical support as needed. Manage accounting functions including invoicing, accounts receivable, accounts payable and payroll.

Managed global order management for both manual and EDI orders, worldwide billing, customer data and pricing. This position played a lead role in the implementation and support of systems initiatives and business process improvements. Although it was not part of the job description, was recognized as the company resource; trusted as a critical support source whose opinion was sought after and valued. Often served as first point of contact to provide resolutions for issues. Processed and managed worldwide billing that contributed to the growth of the business from $17M annually to $477M in 14 years. It was this explosive growth that led to the company being purchased by Johnson & Johnson in 2016. Performed and supported worldwide invoicing related to Month End, Quarter End and Year End accounting processes.Liaison between IT and Finance; served as a subject matter expert related to Finance business processes, systems functionality, configuration and capabilities. Played a lead role in the implementation and support of systems initiatives of Dynamics Great Plains 2010 to Dynamics Great Plains 2015, while troubleshooting, performing user acceptance training and documenting new business processes.Developed an Order Processing Cycle training document for internal customers to educate them on the process flow from order processing through logistics.Provided influential leadership as a SME in process knowledge, order processing, customer data, pricing, and invoicing; to support the transition from Great Plains to SAP.Proactively isolated problems with efficient and quick solutions before becoming a crisis.

Managed worldwide billing and order management. Earned reputation as being the Go-To person for all business processes and solutions both inside and outside of department.Responsible for and managed all activities pertaining to EDI, order management, invoicing, validation and analysis of all sales orders; along with product return systems. Worked with organizational groups to analyze current operational procedures, identify problems and make recommendations to improve workflow and production.Prepared technical reports and training manuals for existing systems; recommended and documented enhancements to the business processes and systems.Implemented and integrated Data Mason Vantage Point EDI Software.Collaborated with global commercial leaders, distributors and customers to resolve issues and maintain customer satisfaction.Recognized as Employee of the Quarter 3 times for achievements in global order processing and billing.

Developed and implemented order management, billing and returns processes; was the sole employee managing these divisions while also providing customer service. Liaised with logistics to ensure customer orders were shipped and delivered on time.Joined a small private company with no processes. Built the business processes from the ground up.Performed sales order management, invoicing, validation and analysis in Great Plains for national and international accounts.Implemented and integrated Microsoft Great Plains.Implemented and integrated Gentran: Director EDI software.Managed and maintained product returns, business processes and analysis.

Project managed Order Management Systems and business process on various projects. Developed and improved supply chain management business processes. Provided support for Order Management and end-to-end business processes.