Performs general office functions in support of the New Albany Public Service department by maintaining complex and specialized tracking systems and retaining departmental files and records. Maintains a calendar of events and meetings for senior department personnel. Greets and assists visitors to the public service department and responds to telephone calls in a friendly, efficient manner. Responds to inquiries and complaints and directs non-routine matters to the appropriate authority for disposition. Answers inquiries requiring policies, rules, and regulations and responds to public record requests. Compiles data; proofs and edits the public service monthly report for distribution. Assists with the Public Service Department’s annual Touch-A-Truck event and Snow Rodeo. Chairs the Franklin County Children Services Holiday Wish Program for the City of New Albany.

Utilized the client relationship model and turnkey tools to assist and support three platinum-level Certified Financial Advisors in building efficiencies, growing their practices, and servicing their clients. Assisted in the preparation of financial plans and worked with clients to process transactions, trades, and other practice management tasks as needed. Provided general administrative, reception, and operations support; gathered and analyzed confidential client data. Coordinated branch and client events on a monthly basis. Worked with external vendors and wholesalers, managed budgets, conceptualized and delivered on all aspects for a world-class presentation and experience.

Provided a full range of high-level administrative support to the President of Global Construction, Agriculture & Military and to the Vice President of Mergers and Acquisitions exercising confidentiality, tact, and diplomacy. Served as the administrative point for key projects and coordinated efforts among the Senior Leaders to ensure the timely completion of deliverables. Scheduled meetings, created agendas, and accurately recorded key actions and decisions Prepared presentations for Senior Leaders by developing, analyzing, and reviewing information and reports Provided calendar and schedule management, ensuring that critical appointments are prioritized while advising Senior Leaders on upcoming events and potential scheduling conflicts Briefed leaders on decisions, outstanding tasks, and initiative updates to ensure preparation for meetings Built positive relationships and interfaced with internal and external contacts Responded to the needs of clients and staff in a professional and expedient manner Booked domestic and international travel for assigned leaders

Answered and directed incoming phone calls in a positive and professional speaking voice, screening calls when necessary. Informed, guided, and assisted visitors, students, and staff regarding special needs and requests. Paid special attention to creating inviting and cheerful surroundings where students and visitors felt welcomed; maintained professional and personal decorum. Enabled building access to visitors following initial visual safety and security screening. Assisted with special projects and fundraisers led by the Principal, Vice Principal, and Athletic Director. Submitted articles of community interest to the press and high school newsletter. Coordinated and scheduled parent-teacher conferences twice a year.

Instrumental in the growth of the collection business; developed and executed sales plan; built rapport with prospective and existing clients and offered exemplary customer service. Solidified relationships with major accounts including Arch Wireless Communications, The Ohio State University Medical Center, Marion General Hospital, and five Florida-based health care facilities. Participated in and set up collection industry trade shows and exhibits.