Marlene Dunkley, Mpa Email & Phone Number

New York, New York, United States

New York City Metropolitan Area

• Directly manage a team of 22+ Intake Specialists by leading daily huddles, evaluating staff performance, and coordinating work schedules.
• Research policy updates and legal mandates to ensure accurate reporting for over 1500 schools and families daily on case-sensitive information.
• Develop learning and development materials and operational flows for a 300-person team trained in rapid response case tracking, contact tracing and policy guidance for NYC public schools.
• Oversee the 3-hour time window of a full phase cycle completion of each case from data collection, imputation, filing, alerting, etc. for over 1200 cases daily.

New York, New York, United States

• Responsible for data collection, imputations, and reporting for 100+ cases daily
• Collaborated with key city partners (NYC DOH, NYC DOB, NYC DOE, City Hall, and external vendors) in alignment with T2 priorities to track and report 1200+ COVID-19 cases daily
• Facilitated 3 onboarding sessions for cohorts of 20 people and monthly ‘updates and refresher’ trainings for a staff of 120 in a fast paced, evolving environment.
• Established strong foundation for success by collaborating to manage 300+ daily reported COVID-19 cases during peak of pandemic.
• Refined communication with DOE employees, families, and students during COVID-19 positive test case reporting during randomized school testing by offering relationship-building and trauma-informed approaches

Bronx, New York, United States

• Surveyed 40 cases weekly by conducting comprehensive interviews via home visits and telephone calls to provide community-based assessments and referrals for resources using a trauma-informed, culturally respectful.
• Delivered key contributions toward reaching 97% of all cases contacted, surpassing program goals, by collecting and reported data for over 600 COVID-19 cases in 90 days using Salesforce and REDCap software
• Collaborated with other city and state agencies to ensure effective outreach strategies and provide tools to reduce health barriers for over 25 densely populated NYC neighborhoods disproportionately impacted by COVID-19

Children's Hospital Heart Center

• Served over 300 patients weekly in administrative role at a high volume and fast paced cardiology clinic while leveraging elite-level customer service to actively engage with patients during registration process.
• Top co-pay collector leading department to 20% growth over 12 months by reviewing, verifying and processing insurance/credit/debit/cash, with no shortages in my time there.
• Collaborated cross-functionally with over 40 medical administrators and clinician's including physicians, nurses, administrative directors, and social workers to ensure seamless continuity of care.

Family Care Center

• Oversaw internal operations, medical records management for pediatric practice of approx. 1,000+ patients
• Served as research assistant for NYC Research and Improvement Networking Group to coordinate large scale patient screenings (Bronx Ongoing Pediatric Screening) for quality improvement pilot program.
• Developed innovative record keeping log/database for approx. 30 daily incoming and outgoing documents from external providers.

Mount Vernon, NY

· Outpaced revenue goals by articulating benefits of products, upselling, and tactfully closing sales· Led the professional development of new team members through comprehensive training and continued mentorship; aligned new staff to excel within their roles and polish their product knowledge

Brooklyn, NY

♦ Instrumental in designing and publishing press kits, establishing media relations, expanding media contact lists, and aiding in successful tour press campaigns. ♦ Overhauled responsibilities in administration, copied and filed field reports, and combed through footage and press coverage to produce stories. ♦ Nurtured public relations acumen through.

New York, NY

♦ Conceptualized, developed, and drafted cutting-edge interview questions and generated content that appealed to target audiences and a loyal viewer base. ♦ Recorded information on field shoots, took meticulous notes, and upheld responsibility to pick up and delivery tapes within strict deadlines. ♦ Executed detailed research regarding upcoming stories and.

Master’S Degree, Public Administration, 3.8 Gpa

Management & Operations and Human Resources and Management

Bachelor’S Degree, Mass Communication/Media Studies, 2.9 Gpa

High School, Vocal