Marlene Evans Email & Phone Number

Stafford/Sugar Land, Tx

Developed and managed web based content for semiconductor devices and related tools.• Collected critical information and developed web content for new devices, tools and related content.• Fostered and facilitated relationships between businesses and regional partners to enabled a cohesive and integrated philosophy of content delivery.• Managed tool and process improvement projects. • Managed and resolved content escalation issues to improve customer satisfaction.• Collaborated with peers to share best practices and transfer knowledge.

Manage (and manually completed) the collection, movement and delivery of web content to delivery partners and customers, while developing and attempting to implement automation of processes. Assisted in developing ROI for proposed projects. Troubleshoot, manage, and report website issues. Assisted in the migration of content and the integration of the sites, tools, content, and philosophies of the two companies upon merging.

Assisted in the establishment of requirements to have all core drivers for PCs on the web for first customer ship. Assisted in the drive to reduce the turn around time of development-to-publication of drivers. Managed delivery and publication of drivers to the web. Managed missing SoftPaqs on a weekly basis and reduced missing SoftPaqs for legacy products by researching and matching specifications to drivers. Trained peers in use of tools and processes. Developed and maintained documentation to aide in this process. Developed content for an online technical troubleshooting tool. Programmed application to process input in a logical method. Worked with team members to improve tool and its usage. Development and editing of HTML pages to be called from tool.