Marlene Evans-Mitchell Email & Phone Number

3630 E. Imperial Hwy., Lynwood, Ca 90262

• Manages and administers employees on leave with escalated and more complex leaves that typically involve concurrent absence, Workers' Compensation and Disability issues for a workforce of more than 2000. • Routinely generate and track reports to aid in workforce planning for department heads, risk management and human resources.• Consistently report injuries and illnesses to SFMC Board and OSHA as required by California law. • Maintain the Transitional Work Program and prepares all necessary reports required for the Associate Safety Assurance Program• Lead the coordination of the Safe Patient Handling program which includes conducting training and providing guidance to managers and feedback as necessary to ensure the program is carried out according to the hospital’s vision and mission.• Manage claims according to established policy and procedures, plan documents and State and Federal laws and regulations. • Establish action plans based on case facts, best practices, protocols and regulatory issues. Ensures complete and accurate documentation of claim decisions. • Provide information to outside counsel and third party administrators. Recommends course of action to management when settlement is requested from third party administrator or outside counsel.

6 Hutton Centre Drive, Suite 400, Santa Ana, Ca 92702

• Manage all workers’ compensation claims for 109 schools in 44 states in the U.S.• Train safety coordinators for each school location on filing claims and upholding OSHA reports• Work as corporate liaison for monopolistic states to ensure compliance and regulatory reporting as need• Serves as coordinator between CCI and workers’ compensation carrier in claim filing, processing, research, litigation, and settlement• Generate and reconcile reports for annual workers’ compensation company audit report• Provide statistical and analytical reporting of workers’ compensation claims information to management.• Effectively and efficiently work with outside counsel on litigated cases to ensure consistency and closure of cases for the protection of the organization• Handle all employee investigations as needed for workers compensation and provide updates to executive leadership and legal team during monthly leadership meetings • Lead and trained newly created team of workers compensation coordinators to manage case loads for designated states as company acquired new schools • Lead projects as assigned by Director of Risk Management/Safety

Orange County, California Area

• Responsible for setting up new cases for nurses/doctors to review procedures for medical necessity. Administrative support following-up with provides for medical reports and to make sure they use contracted facilities.• Answering phone, directing calls to nurse/doctors, typing letters and setting up meetings.• Issue violation write-ups to physicians who fail to use contracted facilities.• Conduct meetings with physicians and management to review policies and procedures manuals for reviewing workers’ compensation cases.• Audit review files to ensure contract providers use contracted facilities for surgical and diagnostic procedures.

General Studies

Business Management/Marketing & Healthcare