Marlene Hardy Email & Phone Number

London, United Kingdom

• Deliver full, confidential administrative support to the Operational Manager, Facilities Managers x 2 and maintenance team across multiple sites.
• Communicate effectively with client’s face to face, via telephone or in writing, to include being able to understand customer’s needs
• Responsible for completion of monthly performance reports for each site.
• Maintain PPM planners and computerised schedules including holiday planners and staff rotas.
• Deal with sub-contractors reviewing submitted paperwork in liaison with site engineers.
• Monitor reactive work requests via the Bellrock’s helpdesk, escalating where required.

Bethnal Green, London, Fixed Term Contract

• Provide customer administrative support across multiple sites.
• Deliver ‘front of house’ services at the property, ensuring that reception, office and communal areas are presented to the required standard across multiple sites.
• Process enquiries, viewings, customer check-ins/outs and other customer processes/data in a timely and accurate
• Responsibility for ordering the purchase of consumables
• Deal with deliveries, receipt and return of goods and subsequent payment of invoices
• Assist The Manager with various projects; attend meetings

Hertfordshire

• Management of Corporate Services department Health & Safety Risk Managemen
• Management of Cleaning suppliers’ monthly review
• Allocate and resolve issues Corporate Services jobs on Sunrise and arrange call outs for Soft Services engineers)
• Supervise Front of House team
• Management of Health, Safety & Fire training
• Communicating and liaising with customers, suppliers and staff.

London, United Kingdom

• Provide an effective support to Customers/Internal and External Business partners to deliver continuous improvements within budget
• Liaise with FSC (Property Services Helpdesk) to review business critical client’s request to ensure that the proposedsolution provides ‘valve for money’ for RBS portfolio throughout Great Britain working to agreed.
• Provide financial information to Contract Management and Operations Management Teams
• Review/create/distribute Property Services Operational Guidance Notes process that provides governance to Property Services teams throughout Great Britain, Offshore &Ireland to meet business objectives.
• Develop/create and implement Referral team roles& responsibilities.
• Handling customer/internal and external partner’s complaints as laid out in the DiversityPolicy govern by the FSA

• Responsible for the building management of 53 properties across North West London, Hertfordshire & Bedfordshire.
• Deputised for Customer Operation Manager for 156 buildings in the London North West and East Anglian areas.
• Provide an effective service delivery by analysing service trends ensuring there are achieved in accordance with the customer’s service level agreement in both areas.
• Responsible for providing building services management via Fabric, Mechanical & Electrical and Move management suppliers. Implementation of Health & Safety and Fire procedures, along with soft services suppliers’ i.e..
• Regional focal point for Front of House suppliers, Cleaning, Security and M & E contractors by facilitating meetings on behalf of the area team.
• Providing action plans and feedback of Key Performance Indicators (KPI), linking into RBS Contract Management Team

• Regional Sales and Service Consultant looking after 25 branches within the London North West area. Coaching management teams and staff, providing techniques on how to communicate and deal with customers. Identified.
• Manager, NatWest, Managing a team of 22. Leading a team that delivered outstanding service to customers, dealing with enquiries quickly and efficiently. Ensured the team strengthened relationships with the customer and.
• Assistant Manager, Nat West to Senior Branch Manager. Worked in a team of 40 colleagues directly supporting customers with processing their business personal and mortgage applications together with daily transactions.

City And Guild, Prepare To Teach In The Lifelong Learning Sector, Level 4

Prepare to teach in the Lifelong Sector (PTLLS). ​City and Guilds - Level four

English, Science, Maths,History, Geography, Theatre Arts, Business Studies

Additional achievements - Member of the British Institute of Facilities Management (MBIFM) - Institution of Health & Safety (IOSH) - City.