Marlene Harper Email & Phone Number

Florida, United States

Tampa, Florida

FIU. PERFORMED ENHANCED DUE DILIGENCE. AML INVESTIGATIONS, COMPLIANCE, KYC, BSA, PATRIOT ACT, OFAC,OCC.. PERFORMED EDD FOR SENIOR PUBLIC FIGURES (PEP).PERFORMED CIP(NAME SEARCHES) ACCORDING TO AML COMPLIANCE REQUIREMENTS.

Tampa Florida

Perform due diligence and KYC procedures for broker/dealer clients. Review outside sources for potential negative news that would pose financial risk to company. Participate in QA as well as audits and regulatory examinations, including audit preparation and remediation of exceptions or violations. Review for potential OFAC and OCC violations.

Tampa/St. Petersburg, Florida Area

Managed daily operations concerning transaction monitoring of credit card and debit card transactions. Approve additional due diligence where necessary .Ensure suspicious activity is verified with cardholder and or card issuer. Stay aware of current fraud trends.Provide assistance for escalated calls from cardholder, card issuer or sales office. Main contact for law enforcement inquiries. Including depositions and subpoenas. Corporate security. Manage chargebacks.

St Pete Fl

Manage staff of 100 plus associates responsible for processing cardholder disputes( writen and phone - 0ver 70,000 annually).Directly responsible for hiring associates, scheduling training and monitoring associates development. Lead team to produce according to department and company policy. Ensure disputes were processed according to Federal reg Z. MasterCard and Visa guidelines as well as contractual obligations. Responsible for managing department within approved budget. Experience using neural network. Direct contact with credit unions regarding member cardholder issues.

Reduced losses to .00094 % of volume through training and development plans as well as improved customer service levels dramatically within the first 2 years.. Managed team of associates receiving dispute calls from cardholder’s (chargebacks). Received over 70,000 calls annually. Familiar with neural networks.•Managed forecasting to meet production goals and requirements. Managed department budget of $500,000.00•Participated in teams focused on developing quality assurance, increase in productivity, customer satisfaction and minimize employee attrition to 2% through coaching, development and career development plans. •Directed staff of associates(100 plus) processing cardholder disputes (450,000 annually totaling $70.8 mm) to ensure that all disputes are handled in accordance with MasterCard ,Visa, and Federal Regulations as well as satisfying monthly standards and meeting contractual obligations with credit unions.•Reduced and managed non –productive time.

Tampa, Florida

Director of operations - Manage credit underwriting, application processing, chargebacks, fraud investigations and customer service. Hire and train staff. Direct contact for sales offices, MasterCard, Visa and sponsoring financial institutions.Managed corporate security.

Underwriting, Chargebacks, Fraud investigations, Compliance Officer( Credit and Debit Card) .Managed operations staff including underwriting, application processing, data entry and risk monitoring (fraud). Corporate security..Conduct training seminars for sales agents and financial institutions.Act as interface between financial institutions, customers and sales offices.Review and monitor profitability of merchant accounts.Guided EBT and debit program.Develop Operations Manual – technical writing.Compliance Officer. Ensure merchant’s process credit card and debit card transactions within Bank Card rules and Federal regulations

Atlanta,Georgia

SUPERVISE TEAM OF ASSOCIATES IN THE LOCK BOX DEPARTMENT (REMITTANCE PROCESSING) CASH MANAGEMENT. INCLUDING RESEARCH,QA AND BALANCING OF GOVERNMENT ACCOUNTS AND FEDERAL RESERVE CHECKS.