Extensive experience in risk management: merchant processing, project management, remittance processing, fraud investigations, transaction monitoring,compliance, due diligence, customer service, e commerce, pre paid cards, credit cards, wire transfers, underwriting, collections and cardholder disputes. Anti Money Laundering, BSA, FIU, SAR, Enhanced Due Dilligence, OFAC, PEP ALERTS, BSA, Patriot Act and Identity theft. Proficient in Word, Excel, Access, Outlook, Visio and Power Point, World Check and Lexis Nexis. Managed teams up to 120 associates. Experience building high performance teams through performance management, process analysis and team recognition. Establishes objectives and develops processes and procedures to ensure efficient and timely work flow. Product and company image conscious. Recognizes the importance of drill down analysis of core processes using the philosophy of Six Sigma of (define, measure, analyze, design and improve). Experience leading teams through change through training, coaching and communication. Focused on company goals and values. Improved customer service levels dramatically through coaching and feedback. Experience as technical writer (developing process manuals). Proficient in bank operations as well as operating procedures for MasterCard, Visa and Federal Reg Z and E as well as BSA,KYC and Patriot Act requirements.. Experience investigating transaction verification,credit card fraud, identity theft, money laundering and electronic financial crimes. Familiar with requirements to file SAR reports to FinCen. Strong analytical skills. Experience analyzing data, performing process analysis and testing process enhancements in order to achieve enhanced production and mitigate potential financial losses. Experience with root cause analysis.Member - International Association of Financial Crime Investigations.Member - Association of Certified Fraud Examiners