A detailed-oriented Case Manager with an analytical approach to support services, with a proven ability to work as a part of a team and adapt to the clients/customers ever changing needs. In today's climate it is critical to maintain an attitude of; "expect the unexpected".I am a self-starter who is outcome-driven with experience working in culturally diverse populations and communities. I have a strong focus on providing an integrated approach to meeting outcomes.Advocacy and Crisis Counseling has been a part of my life for the more than 10 years. As a licensed Crisis Counselor (Through the Connecticut Coalition Against Domestic Violence) I utilized my professional strategies with an emphasis on person-centered engagement.In this capacity, I have worked collaboratively within the Connecticut Judicial Court System as a change agent to effectively support victims of abuse and violence.Extensive experience in Receptionist, Insurance Customer Relations.