Marlene Heese Email & Phone Number

Denver, Colorado, United States

As the Director of Operations, the goal is to maximize efficiencies, organize and train people to perform at their very best while maintaining a culture of care and commitment to our patients and families.

Denver, Colorado, United States

Denver, Colorado, United States

Managed and coordinated the compliance process for both CHAP Accreditation and State License for Colorado. Developed process, materials and metrics to help each manager bring compliance within their department. Worked with both clinical and administrators to complete the Accreditation Renewal process State survey success.

Denver, Co 80237

Helped drive the company’s culture and chart the change management strategy. Abolished silos and strengthened internal relationships to increase revenue, efficiency, and productivity. Scaled and optimized operations to grow clients from 800 to 1,000+ and employees from 225 to 275. Enabled consistent, quality handling of 7,800 referrals and 160,000 visits to clients annually. Produced new tools including the Optimal App that served as a knowledge base for field staff. Created new processes for the billing of Medicare and insurance companies, for performance accountability, and for clinical review and coding that increased revenue and clinical outcomes. Demonstrated commitment and respect to all employees.

Denver, Colorado, United States

Created Optimal Academy for all on-boarding and training materials. Recruitment and hiring for all field and administrative staff. Managed the recruitment and training process of all new hires. Organised and directed the monthly clinical meetings and annual workshops. Provided on-boarding and training for over 200 new hires.

Denver, Colorado, Bangkok, Thailand

In 2013, created The Kochi Tea Company while living in Bangkok, Thailand. Developed relationships with estate owners and created 12 tea blends for distribution in Dean & DeLuca.In 2018, purchased local cafe in Denver, Colorado. Remodeled, rebranded, developed and implemented processes and policies. Traveled to Central America to source single estate beans from independent growers. Recruited and trained team that manages all day to day operations. The Kochi Cafe serves premium coffee, tea and pastries.

Shanghai, China

Managed the process and review of new families admissions to Shanghai American School. Coordinated the educational records, transfers, tours, credits, classes, credentials, compliance and paperwork.

Denver, Colorado, United States

HR Specialist-managed recruitment, staffing & credentialing of all field staff. Project management and event coordinator for compliance and the annual workshop.

Highlands Ranch, Colorado

Private School DirectorTook over leadership of the school upon its ownership change. Transitioned 40+ teachers and 200 children and their parents to a new approach and environment ensuring a stellar educational experience.  Led change; developed a strategic plan, recruited a new management team, restored trust with parents and staff, and led by example to foster a culture of trust and collaboration.  Achieved 98% enrollment through an effective marketing campaign based on a strong reputation of commitment to students and positive outcomes.  Executed efficient management of the school; created a process framework and monitored KPIs to achieve standards. Fulfilled district, state, and federal regulations for education and health safety.