Marlene Hicks Email and Phone Number
Marlene Hicks work email
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Marlene Hicks personal email
Experienced Claims Examiner with a demonstrated history of work in the utilities, banking and legal industries. Skilled in Microsoft Word, Microsoft Excel, and Business Process Improvement. Very strong work ethic with the ability to work with little supervision. Superior customer service with excellent written and oral communication skills. Attention to detail and maintaining the privacy of OG&E and its customers is a priority. Departmental process development and instructor-led training throughout the OG&E network.
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Claims ExaminerOge Energy Corp Apr 2017 - PresentOklahoma City, Oklahoma AreaReport to Claims Manager with a high latitude of independent work, examination and investigation of all aspects of property indemnity claims handling from inception to conclusion within established company standards, industry best practices and local, state and federal law. Assists in the plan administration in a manner to maximize efficiency of plan operation and minimize exposure to unjustified expenses. Develop tools, processes and training across OG&E business units in relation to general liability and third-party damage claims. Oversee new OG&E IT processes and roll-outs that directly affect the investigation of damage claims. Report directly with high-level executives, customer service, field services (distribution/transmission), EHS, vegetation management, contractor coordination, revenue protection, legal and regulatory departments in relation to general liability property damage claims and OG&E exposure. Negotiate settlement with attorney's, insurance subrogation and third-party claimants for resolution of outstanding general liability and automobile damage claims. Coordinate with third-party adjusters on general liability damage and vehicle damage claims. -
Claims AdministratorOge Energy Corp Apr 2008 - Apr 2017Oklahoma City, Oklahoma AreaClaims Administrator (Corporate Insurance) - Claims Adjuster for damage claims filed against Company. Collect initial investigative information, obtain copies of work orders issued, if any, and obtain factual information from service technicians, customers and engineers regarding the event. Compose letters to customers regarding the findings of the investigation. Field various calls from customers and vendors regarding the open claims. Negotiate settlement of claims. Licensed Property/Casualty Adjuster, State of Oklahoma.Executive Assistant (Finance/Treasury Ops/Corp Development) - Attend and take minutes for all OGE Investment Committee meetings, schedule meetings as required, post documents pursuant to compliance regulations to Investment Committee Sharepoint site. Maintain and upkeep of the departmental Sharepoint sites. Primary administrative support for the Finance, Treasury and Corporate Development departments, which includes payment of invoices, setting up work orders, maintaining corporate credit cards and expense reports for members, and maintaining Timekeeping reports in compliance with SOX regulations. Maintain the Calendar/e-mail/schedule for the Treasurer. Assist with all corporate travel for all personnel within the departments.
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Executive AssistantOklahoma City University, Meinders School Of Business Jan 2007 - Apr 2008Oklahoma City, Oklahoma AreaDiverse administrative support to the dean of the business school. Additional day-to-day responsibilities include booking speaking engagements, execution of contracts, preparation of specialized PowerPoint presentations, travel arrangements and expenses. Organize and take minutes for Executive Board Meetings and monthly Faculty Meetings. Schedule appointments and make travel arrangements for faculty candidates and visiting dignitaries with coordination of itineraries between various department heads. Assist in the collection and organization of all materials requested by the accrediting bodies for compliance with accreditation status. Preparation of scholarship letters and certificates awarded to recipients at various civic and educational events throughout the year, including, but not limited to Woman of the Year (Journal Record), Forty Under 40 (OKCBusiness), Oklahoma Commerce & Industry Hall of Honor (OCU), as well as awards presented to individuals for outstanding leadership in the business community throughout the year.
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Sr. Administrative Asst To Business BankingChase Bank, Fka Bank One, Fka Liberty Bank And Trust Co. Sep 1993 - Jan 2007Oklahoma City, Ok1993-1997 Paralegal, 1997-1998 Collateral Clerk, 1998-2007 Administrative Assistant & Customer Service Representative. Experience includes supporting designated Relationship Managers in all phases of the loan and deposit process ... Research prospective customers and profile existing clients to uncover opportunities ... Assist on special initiatives and sales campaigns ... Make joint calls with Relationship Managers ... Provide customized support for premier customers by responding to complex, chronic and sensitive customer service issues ... Obtain and review daily account overdrafts ... CMS notes, activities and calendar for customer follow-up and updates ... Process loan advance and payments ... Loan Documentation, Closing and Servicing ... Coordinate vendor and loan document request from the Business Loan Center and monitor and follow-up with Vendor Services as needed ... Review documents for accuracy prior to loan closing and schedule the closing with customers ... Fund loans and send closed loans packages to Loan Servicing for booking ... Complete and submit loan extension requests to Loan Servicing ... Complete and submit new applications to Credit Express and the Business Loan Center ... Identify cash management and deposit products (both business and consumer) opportunities.
Marlene Hicks Skills
Marlene Hicks Education Details
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Rose State College, Midwest City, OkPsychology -
Moore High School, Moore, Ok
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Psychology -
Oklahoma State University, Stillwater, OkPsychology
Frequently Asked Questions about Marlene Hicks
What company does Marlene Hicks work for?
Marlene Hicks works for Oge Energy Corp
What is Marlene Hicks's role at the current company?
Marlene Hicks's current role is Claims Examiner at OGE Energy Corp..
What is Marlene Hicks's email address?
Marlene Hicks's email address is hi****@****oge.com
What schools did Marlene Hicks attend?
Marlene Hicks attended Rose State College, Midwest City, Ok, Moore High School, Moore, Ok, Rose State College, Oklahoma State University, Stillwater, Ok.
What are some of Marlene Hicks's interests?
Marlene Hicks has interest in Poverty Alleviation, Children, Disaster And Humanitarian Relief.
What skills is Marlene Hicks known for?
Marlene Hicks has skills like Customer Service, Energy, Sharepoint, Employee Relations, Microsoft Excel, Powerpoint, Process Improvement, Access, Outlook, Microsoft Word, Project Management, Sap Products.
Who are Marlene Hicks's colleagues?
Marlene Hicks's colleagues are Jeannette Staden, Christy Spraggs, Ken Johnson, Eric Smith, Justin Brewer, Paul Taylor, Linda Coy.
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Marlene Hicks
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