Marlene Howard Email & Phone Number

Livonia, Mi, Us

Burlington, Nj, Us

Burlington, Nj, Us

Irving, Texas, Us

⇨ Serve as Manager on Duty (MOD) managing 30+ employees, and 5+ managers while overseeing oversee daily operations for all departments, running daily replenishment and SISO scanner reports.⇨ Provide leadership in promoting commitment to the organization's vision and value, executing customer brand promises, managing shrinkage, and safety programs, and setting, prioritizing, and communicating goals to employees.⇨ Ensure compliance with applicable laws and requirements by following standard operating procedures (SOPs) and company programs, enforcing company policies and standards; holding the team accountable for store conditions.⇨ Manage store operations, payroll budgets, operational reports, daily replenishment of products, and oversee buying process for online, and in-store pickup including shipping from store standard operating procedures. ⇨ Establish and deliver sales plans, profit plans, and other key performance indicators in conjunction with annual performance objectives including management of store team to achieve KPIs.⇨ Identify talent and develop Team Members for advancement including hiring, training, observing, and coaching team members for success. overseeing performance and discipline if needed. ⇨ Assist customers in locating products, answering questions, providing solutions, recommending alternative options, and thanking them for visiting the store.⇨ Maintain operational knowledge of all store departments, and cross-train all managers in custom framing selling, and production. ⇨ Communicate effectively and establish effective business relationships with suppliers, logistics, and vendors.

⇨ Direct daily operations for 60+ associates, 8 managers, and supervisory level associates with oversight of $10M in retail operations including specialty businesses.⇨ Lead cross-functional meetings on weekly basis with marketing, product, sales, implementation, and customer success to share key customer insights, quality improvements, and innovative ideas ending with measurable goals and outcomes.⇨ Optimized merchandising store strategy through effective inventory control and signing as well as increasing salon sales and sales commissions by fully staffing, onboarding, and providing new hire store training.⇨ Successfully launched Sephora, a specialty store, through staffing, onboarding, and training for the grand opening and drove results on large events such as the National Day of Hiring, Beauty Day, and Jewelry Day.⇨ Cultivate team engagement through town halls, associate surveys, and promoting an inclusive environment. Developed and mentored new general managers, peers, and associates across the district. ⇨ Improved credit year over year consecutively for 6 years by meeting and exceeding credit standards through coaching and holding team accountable resulting in increased customer loyalty. ⇨ Served as District Warrior Captain to focus on inclusivity, culture building, and overall morale. Planned and executed events for the district. ⇨ Delivered ongoing customer experience initiatives in support of JCPenney’s corporate goals, branding experiences, and service strategies.⇨ Hired 200 colleagues over 12-month period in 2021, promoted 7 associates internally, and 2 associates externally to larger volume stores.

⇨ Led operations over 30+ associates including 3 managers and supervisors of $3M retail operations including specialty businesses and developed relationships within the community to drive traffic into the store resulting in increased sales.⇨ Cultivate team engagement through town halls, associate surveys, and promoting an inclusive environment. Developed and mentored new general managers, peers, and associates across the district. ⇨ Effectively staffed and trained new associates on sales processes for hair salon services resulting in increased commission sales and improved credit every year for 6 consecutive years.⇨ Achieved 1st quarter results in customer experience and reduced shrinkage from 4% to 1.25%

⇨ Delivered strong sales results in assigned departments through coaching and leading an effective selling team while driving customer satisfaction.⇨ Assisted with reducing department shrinkage by implementing appropriate AP protocols, managing store merchandising and signage while adhering to merchandise standards and best practices.⇨ Provided guidance, coaching, and support to associates to deliver exceptional customer experiences through customer service and sales training including role-playing and observations. ⇨ Collaborated with fellow managers in the district in weekly meetings collaborating, sharing growth strategies, best practices, and improving customer experience and sales revenue. ⇨ Oversaw store operations as the leader on duty when filling in for store manager. and exceeded all selling goals for multiple scheduled sales events.

⇨ Maintained Disney's high core standards⇨ Managed a team of 1 assistant and 15+ team members⇨ Hired and trained team members

⇨ Managed payroll for 130+ associates⇨ Planned and executed visual sets⇨ LOD floor management⇨ Managed customer service desk

Business

Cosmetology, Cosmetologist