• Responsibly addressed customer inquiries and concerns regarding facility attractions in a composed manner • Executed basic office tasks, including the scanning and meticulous organization of crucial documents into designated folders.• Efficiently managed lost and found items.

• Fulfilled online orders by meticulously selecting items and making rapid substitutions as necessary.• Occasionally assisted in packing orders for delivery, showcasing adaptability.• Demonstrated proficiency in using GIF program and TC devices for streamlined operations.

• Successfully completed training to de-escalate situations during challenging calls and effectively managed sensitive ongoing calls.• Demonstrated effective communication skills in both English and Spanish when interacting with customers.