Marlene Johnson Email & Phone Number

Stafford, Virginia, United States

Manages all aspects of business development, contract management, event planning, customer relations, and scheduling. Effectively manage revenue (tuition, retail sales & service sales) and expenses (payroll, supplies, utilities) to achieve specified revenue and expense goals, and retail and service benchmarks. Manages the overall safety, quality, performance, and customer experience of the shift. • Carries out supervisory responsibilities in accordance with the organization’s policies and procedures.• Accountability for meeting and exceeding operational goals.• Manages the strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs. Mentor, train, and develop teammates for career progression and learning.

Stafford,Virgina

Maintains a focused and work-oriented learning environment by upholding solid classroom management. Provides clear and consistent direction with an emphasis on school rules and guidelines. Utilize positive interaction with students to develop rapport, gain respect and trust to ensure a productive learning environment.• Creative and resourceful in adapting instructional strategies to meet unique student needs. Design positive approaches and proactive interventions advancing learner engagement; academic achievement; cognitive development; and social, behavioral, and communication improvements.• Design instruction, implement lesson plans that correlate with state objectives, progress monitor, and assess student understanding as they gain proficiency toward curriculum in Science, Social Studies, Math, English Language Arts, and Reading.• Devise and implement creative and meaningful lesson plans that effectively address the diverse learning styles of each child.• Consistently design, establish, and maintain acceptable and engaging lessons differentiated for diverse, economically disadvantaged learners. Provide ongoing quantitative and qualitative assessment of student work and progress.

Stafford, Va

Performed training and teaching as a Substitute Teacher, which included but not limited to, preparing lesson plans and administering tests. Monitored the activities of students while maintaining a clean, safe, and educational environment. Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance• Worked closely with the other teachers to ensure all avenues of the curriculum are met and delivered lessons the students• Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students• Created and maintained a welcoming, friendly, engaging, and nurturing classroom environment where all students felt comfortable. Established classroom and field trip rules and enforced them fairly and effectively.• Developed rigorous lesson plans and lectures and prepared students for quizzes and tests.• Graded papers, lessons, tests, quizzes, and other assignments, relaying information to parents and school board when necessary.

United States

Worked with internal and external stakeholders to administer all phases of the financial aid process, which includes all federal financial aid programs for students. Evaluated and determined additional eligibility financial aid appeals due to special circumstances for dependent and independent students.• Provided detailed information to students, parents, faculty, and staff concerning the financial aid process and programs available.• Prepared, collected, and tracked all required tuition planning documents and answered inquiries regarding financial aid and student account issues.• Counseled and advised students about financial aid eligibility, application procedures, aid programs, program costs, and student loan debt. Answered questions and requests from students and parents in person, over the phone, and in writing regarding financial aid programs and eligibility.

United States

Interviewed and counseled students and parents on federal and state rules and regulations of the financial aid programs and services. Processed financial aid applications, applied federal and state rules and regulations, and determined eligibility for federal, state, and institutional aid.• Worked with internal and external stakeholders to administer all phases of the financial aid process, which includes all Federal, campus-based, and alternative financial aid programs for students.• Thoroughly reviewed, analyzed, and managed student information to determine student eligibility.• Counseled students on financial options, scholarship opportunities, and other payment options.• Analyzed financial data and documentation to complete the verification process to declare student and parent’s accuracy on the FAFSA application.• Processed over $650 million of alternative loans with outside lenders by completing the certification through ELM Production.

United States

•Located student borrowers in default and serviced loans to bring them out of default with the National Direct Student Perkins Loans Program•Analyzed accounts receivable credit balances and reports in order to set up student accounts for refund cycles•Monitored student deferred accounts ensuring that students accounts are charged correctly and that all financial obligations are met according to school and federal policies•Review students request for deferments, cancelations and forbearance according to Federal regulations for the National Direct Student Perkins Loan Program.•Conduct exit and entrance interview to borrower and explain the repayment options to students.•Worked closely with outside collection agency with working the cohort default list and assigning defaulted loans.•Assigned defaulted loans to the United Stated Department of Education, after all sources to collect have been exhausted.•Assigned student who have graduated or drop below half time loans to EduServ for student to begin repayment.. Supervised worn study students.

United States

•Maintained comprehensive files on institutional and federal guidelines, regarding default management and default reduction•Worked closely with the collection agency in handling defaulted accounts•Counseled students about responsibilities associated with acquiring educational loans•Conducted entrance and exit interviews for first time borrowers and graduating seniors•Transferred student aid Reports and Federal Pell grant information to the Department of Education •Compiled and transmitted federal aid and institution to the universities business office •Generated monthly financial reports on all aid allocated and disbursed•Supervised work study students•Processed the yearly Fiscal Operations Report and Application to Participate (FISAP)" for the three Campus-Based programs: Federal Perkins Loan, Federal Supplemental Educational •Opportunity Grant (FSEOG), and Federal Work-Study (FWS). Reconciliation federal funds distrusted to student accounts•Administered National Direct student Loans to students and transferred account to servicer•Processed all FEELP Loan for Student subsized loans and parent plus loans

Orangeburg, Sc

Transferred student aid Reports and Federal Pell grant information to the Department of Education. Compiled and transmitted student aid to the institution’s business office. Generated monthly financial reports on all aid allocated and disbursed.Processed the yearly Fiscal Operations Report and Application to Participate (FISAP)" for the three Campus-Based programs: Federal Perkins Loan, Federal Supplemental Educational Opportunity Grant (FSEOG), and Federal Work-Study (FWS).Reconciliation federal funds distrusted to student accounts.Retrieved roster of all South Carolina State Grant recipients and reconciled money transferred to each student account.Prepared documents needed for federal audits and program reviews. Prepared written reports on how to implement changes for Perkins loan program and Federal Family Education Loan Program on how to keep the default rate down.Supervised work study students.

Master Of Divinity, Religion

Bachelor Of Science, Office Management And Administration