Marlene Knapp Email & Phone Number

12728 Garden Grove, Dallas Tx 75253

Dallas/Fort Worth Area

Heavy spread sheet usage (intermediate/advanced Excel user), data manipulation such as import/export, mail/email merges, LaserFiche electronic document filing system & online forms creation, research/analysis. Adobe forms creation. Reconcile monthly credit card statements. Monitor departmental budget, initiate transfers if needed. Obtain quotes, enter requisitions, follow up on PO’s to ensure order placed, received, verify billing accuracy and submit for payment. Verify HR employee time, adjusting/correcting, submitting docks or request for pay to payroll. Record leave slips in payroll for all salaried employees. Direct, advise, assist, train office staff, employees and assist visitors. Manage multiple departmental calendars, travel, expense reimbursement etc. Assist recruiters with job fairs, interviewing, radio and newspaper ads, etc. on-boarding paperwork, follow up with various departments on any missing pre-employment information required to complete on-boarding. Perform initial background screen on new hires, monitor all existing employees in Fact Clearinghouse for criminal hits. On an as needed basis: conduct orientation, payroll deduction entry, service records for salary and hourly employees.

Initially redesigned routes for assigned service center, reducing them by 17% before the school year started. Route DISD’s AEP students and Juvenile Justice AEP, DRC and SAU students for all of DCS Service Centers. Maintain accurate records on 250+ students enrolled in programs. Compile data from drivers to submit weekly reports to JJ and DISD. Plan, create, delete, modify and assign routes to DCS Service Centers after compiling and analyzing student data. Analyze existing data to projected routes for next year.

Demonstrated exceptional organizational, communication skills and multi-tasking abilities in a fast-paced environment. Efficiently handled inquiries from DCS staff and school administrators promptly. Ensured trip requirements were met with detail and accuracy with appropriate coordination of staff and equipment. Verified time in Power Fleet. Assured drivers of accurate assignment of trip add-ons after bidding was completed by maintaining and posting a detailed report for all drivers, monitors and administrative staff to look at. Kept backup paper-trail of all details regarding trip assignment, changes and trip add-ons.

Managed all daily office functions that supported Service Center management. Established employee file maintenance program to improve efficiency in locating relevant documents in employee file system and in office filing system. Increased departmental efficiency by improving office procedures. Researched and corrected employee seniority roster. Entered requisitions for office supplies in Pentamation. Supplies checked in upon delivery to ensure DCS is accurately invoiced. Packing slip checked against requisition. Contacted vendor about missing, back-ordered and/or damaged supplies.

Reviewed driver and monitor applications, selected qualified applicants, scheduled interviews, recommended qualified applicants to Supervisor. Completed and submitted new hire paperwork to HR. Scheduled CDL training classes and maintained records on new hires progress. Scheduled road tests with DMV. Followed up on work readiness, obtained temporary cert cards, scheduled CPR training, verified annual physical card was valid and CDL license had P & S endorsements. Investigated accidents, retrained drivers and monitors as needed or as requested by Supervisor. Conducted monthly safety meetings for Kleberg, Lawnview and Pat Raney Service Centers.

Drove any route as assigned by the dispatcher on duty. Dispatched in the AM when needed and also dispatched in the PM with field trips.

Assisted special needs children in getting to school. Door-to-door pickup of ambulatory or non-ambulatory students.

Mesquite, Texas

Self-employed insurance agent. Established office, managed business and day-to-day activities of employees. Through yellow page advertising expanded business to cover State of Texas within 2 years, web site and internet advertising further expanded business to 48 states within 3 years. Insurance contracts offered were bonding, property/casualty and auto insurance.

Dallas, Texas

Directed office staff activities, coordinated field agent meetings with customers. Provided final resolution to customer service and/or billing issues. Oversight of A/R. SLRA license obtained to further expand management duties to insurance department.

Dallas, Tx

Posted insurance and private payments to patients accounts. Carefully matching insurance payments to the procedure codes paid for in the EOB. Also, handled appeals for Mcare/Mcaid & Workers Comp after researching patient information to see if an appeal was justified.

Ccna/Ccnp, 3.8

Comptia A+, Computer Installation And Repair Technology/Technician

Through years of accumulated knowledge and a few days actual study I took test to receive my CompTIA A+ Certificate.

Associate'S Of Applied Science, Computer Programming & Operations, 3.5

Diploma