Marlene Long Email and Phone Number

Responsible for invoices distribution to all merchants. Responsible for contacting all merchants for collection of all outstanding monies due and reporting missing sales. Responsible for verification and correction of all merchant complaints concerning incorrect invoices and charges. Collect accounts receivables, process and apply them to merchant accounts. Data entry of accounting journal entries. Port Shopping Representatives’ payroll. Process Port Shopping Representatives Incentives and contact merchants for payment.

Performs administrative functions related to manpower planning, succession planning, recruitment, scheduling, and logistics for functional groups and/or positions of RCMT/RHMT riding crew and Special Projects riding crew shipboard employees based on operational guidelines and directives from functional Team Leader. Supports respective team members in the daily office tasks such as filing, recording, maintaining records, copying, posting, and other similar duties. Processes manpower plans (schedules) for departments/positions as assigned. Coordinates logistics for just in time, sign on/off, acting as a liaison between Corporate Travel, shipboard management and external hiring sources. Recruits shipboard employees through external and/or internal hiring sources, company web site applications, direct hiring, and in coordination with the management recruiter as needed. . Ensures complete and accurate employee data in the Human Resources System for assigned departments/positions including performance data for succession planning. Complies with applicable rules and regulations including but not limited to SQM, flag state and port state legislation, collective bargaining agreements and company policies in all aspects related to the job. Liaisons with Risk Management regarding shipboard employees on medical leave. Requests cabins for RCMT and Special Projects Riding Crews. Verify Hiring Partner’s (Philippine Transmarine Carriers, Inc) crew member invoices for accuracy, obtain all needed signatures, and submit to accounting for payment. Requests crew member travel, process LOE (Letters of Employment) for riding crew members (as needed), process ok to board letters to port agents (as needed) and notify crew members and port agents of travel information/transportation (as needed). Update Excel work-log schedules for RCMT/RHMT and Special Projects riding crew members. Prepare Excel reports for special assignments such as Dry Dock personnel travel documents information.

Custom Air: Makes and confirms custom airline reservations for travel agents and guests via telephone, email, or facsimile requests. Describe and promote Royal Caribbean International and Celebrity Cruises custom air product and services. Calculate additional fees, quote prices and promote sales. Advise travel partners and/or guests of fees and any additional costs. Daily monitoring and correction of errors that may cause ticketing exceptions, by updating the Flight Load Activity Screen. Manually work the tickets that failed the automated processes. Flight tracking when working the weekend shift. Adapts to changing circumstances in the airline marketplace (lower contracted rates, airline strikes, possible airline related work stoppages, etc.) and alerts travel partners and/or direct guests of necessary adjustments to previously booked schedules. Makes and confirms hotel reservations for guests and travel agents from hotels listed with RCCL. Update and correct Flight Load error. Siebel and Email response/experience. GFO: Handle incoming calls from guests who are experiencing flight irregularities while en route to the ship. Act as a liaison between the airport and pier for outside vendors. Secure hotel accommodation as needed. Issue electronic tickets or prepaid tickets when needed. Handle security issues for pre-approved down-lines. Hotel Dept.: Customer courtesy call backs advising of hotel changes, fax/email hotel and transfer vouchers when needed, and advise hotel agents of travel agents/ guests concerns about hotel changes.

Supervised all branch tellers; Trained tellers; Oversaw all security functions; Coordinated, budgeted and ordered all supplies for banking center; 3rd in charge of branch; Audited tellers; Opened/ closed accounts; Various customer service functions; Maintained functions of Automatic Teller Machine and Cash Dispensing Machine; Paying/receiving commercial and non-commercial accounts teller; Balanced Branch Vault. Scheduling for all teller employees. Recruited and coordinated Vendors to help dual market their own products with Bank Products.