Marlene Magdalena Thompson Email & Phone Number

Greater New York City Area

Assist the Revenue team in defining, monitoring, reviewing documenting and dissemination of Revenue information contained in Outside Counsel Guidelines (OCGs) and engagement letters to Revenue staff, Billing and Responsible Partners; coordinating the development of proformas, bills and reminder statement templates. Key Responsibility: -Proactively report on trends and make recommendations and implements internal process improvements. -Monitor and tracks status of Outside Counsel Guidelines (OCGs) through acceptance of terms. -Create and maintains reference materials for Revenue staff and conduct staff trainings on templates as needed. -Review of eligible inventory to determine individual target amounts and notifies Revenue Leadership of achievers. -Coordinates with Payroll on payment dates and notifications to achievers. -Reviews and makes individual adjustments, maintains adjustment database and auxiliary spreadsheets; and maintains and reports on incentive period statistics. Key Achievements: -Created (15) reference materials on new processes and procedures and provide on-going support for any newly implemented process. -Prepare and maintain (30) summaries and databases of terms that impact billing revenue department.

Brooklyn, Ny

Worked and communicated unambiguously by identifying, directing and escalating issues regarding entity to Management team and Business Partners in business in legal and compliance and operations, to review sensitive client data to facilitate resolution.Key Responsibility:Process Improvement and Service- Collaborated with management on additional workload and activities as assigned to ensure workload is completed.- Monitored the quality of incoming work to identify trends and avoidable upstream errors; provided feedback and suggestions for corrections and improvements.Compliance Document Review- Requested additional information for incomplete or inconsistent legal documentation as needed to perform accurate needed analysis while performing searches on individuals and corporations through pacer searches for the case and docket information, as well as with other internal resources.- Collect, processed and reviewed approximately 200 pieces of inbound legal documents per day such as summons and complaint, third-party subpoenas, levies, garnishments, government agency documents and any other forms of the legal document served upon the bank. - Proven track record in, interpreting, extracting data, following-up and completing assigned projects as per the Service Level Agreement (SLA) while fostering relationship with internal and external contacts.Key Achievements: - Provided leadership, direction and guidance to team members, reducing department penalties by 25% by eliminating inefficiencies through Most Wanted Improvements (MWI’s) and increased awareness and readership in teachable moments.- Resolved 50 sensitive documents per day from misdirection by coordinating with documents with internal and external vendors.

Brooklyn, Ny

Review sensitive client data and legal document including: assisting attorneys and staff teams on day to day functions and retrieving court records utilizing online resources such as Pacer, I-vault, Fidelity, Loan Sphere BK/FC-LPS Desktop, Financial Services Desktop for account verification within Legal Papers Served (LPS)and Court websites while meeting deadlines.Key Achievements:- Adhering to the quality of business processes by ensuring standards and best practices and processing record destruction policies for documents that have reached the required date.- Accepted process of service by hand and through Chase’s registered servicing agent CT Advantage.- Gathered, compiled, directed and resolved approximately 100 customer questions regarding legal claims, requests and concerns with all levels of the Lines of Business and Business Compliance teams.

Greater New York City Area

Provided guidance to attorneys and staff regarding electronic filing (ECF) procedures and protocols within Litigation and Bankruptcy practices. Coordinated administrative aspects of the court services providing client support via expertise in docketing, court rules and procedures related to calendaring, court functions and research. Reduced monthly cost via Bi-Annual clean-up of the MA3000 database. Compiled and review daily and monthly reports of Attorneys Monthly and Weekly Calendar Report of court-driven dates is updated and verified.Key Achievements:- Extracted, calculated, entered and updated due dates regarding litigation.- Performed FINRA search and escalated to ensure compliance issues relating to named parties.

Greater New York City Area

Performed a wide array of general litigation research and support functions for attorneys, staff and clients. Coordinated multifaceted office functions encompassing court calendar management and calendaring protocols for the NY Court System. Assisted attorneys with court admission by obtaining procedures and filing Certificates of Good Standing and providing information on Pro Hac Vice admissions in various courts, including; Apostile for the Consulate of Argentina, Chinese, and Brazil, just to name a few.

Certificate In Financial Psychology & Behavioral Finance, Psychology

Certificate in Financial Psychology & Behavioral Finance -Differentiate themselves as experts in the field of financial behavior.

Bachelor'S Degree, Business Administration And Management, General

Prepares individuals to plan, organize, direct, and control the functions and processes of a firm or organization. Includes instruction.

Associate'S Degree, Business Administration, Management And Operations

This degree focuses on the technological skills learned in the administrative office management degree. Students in this degree learn.