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Marlene Mathew Email & Phone Number
Senior Operations Specialist
at
NTT DATA North America
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Operations Specialist
Location
Moncton, New Brunswick, Canada
Company size
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Quick answer
Marlene Mathew is listed as Senior Operations Specialist at NTT DATA North America, a company with 25781 employees, based in Moncton, New Brunswick, Canada. AeroLeads shows a matched LinkedIn profile for Marlene Mathew.
Marlene Mathew previously worked as IT Analyst at Buchanan Technologies and Scrum Master at Tomtom. Marlene Mathew holds Bachelor Of Engineering (Be), Computer Science from University Of Pune.
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NTT DATA North America
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Profile bio
About Marlene Mathew
As an IT System Analyst and Certified Scrum Master, my 7+ years of experience stretch across global markets, including significant contributions in the IT, government, and banking sectors. With a bachelor’s degree in Computer Science and professional certifications in Microsoft Azure, I possess a solid foundation that enhances my technical expertise and project management capabilities.Professional Journey and Contributions:• Mphasis Pvt. Limited (2017-2020): Kickstarted my career by providing robust IT support, where I significantly improved system reliability and security compliance. My hands-on approach led to developing and deploying a comprehensive eLearning module, cutting down onboarding time by 60%.• TomTom India Pvt. Ltd. (2020-2024): As a System Analyst, I enhanced customer communication systems, achieving a 25% increase in customer satisfaction. I also led the implementation of critical disaster recovery tests, ensuring 100% compliance with organizational standards. My efforts stabilized IT operations for high-profile clients such as Audi, BMW, and Apple.Skills and Expertise:• Expert in Incident & Problem Management, streamlining IT operations to reduce incident occurrences by 15%.• Skilled in SaaS Platform Management, optimizing platforms to enhance workflow and system performance.• Proficient in Microsoft Azure, Jira, Nagios, and ITIL, ensuring top-notch system monitoring and reporting.What I Bring to the Table:• A global perspective on IT system management, ready to adapt and thrive in diverse cultural environments.• A proactive approach to continuous learning and improvement ensures that my skills align with the latest industry standards.• A commitment to leveraging my technical knowledge and leadership skills to drive significant business outcomes.How I Can Help Your Organization:• By implementing effective IT solutions that align with strategic goals, ensuring operational efficiency and enhanced customer satisfaction.• By fostering an environment of continuous improvement and compliance, facilitating seamless digital transformations.• By bringing a culturally sensitive approach to team management and project coordination, ideal for global operations.I am eager to bring my strategic insights and practical knowledge to a new role where I can contribute to and grow with a dynamic team. Let’s connect and explore how I can help your organization achieve IT excellence.
Current workplace
Marlene Mathew's current company
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Ntt Data North America
7 roles
Marlene Mathew work experience
A career timeline built from the work history available for this profile.
It Analyst
Current
Dec 2024 - Present
Scrum Master
- Customer Communication Enhancement: Spearheaded the redesign and optimization of customer communication systems, incorporating advanced tools and strategies to align with client expectations, resulting in a 25% boost.
- High-Profile Client Relationship Management: Delivered exceptional support and system reliability for premium clients, including Audi, BMW, and Apple, ensuring seamless operations and exceeding service-level agreements.
- System and… Show more
- System and Performance Optimization: Proficiently utilized Jira, UMI, and Nagios for monitoring, troubleshooting, and managing complex systems, ensuring optimal uptime and operational efficiency.
- eLearning Infrastructure Development: Conceptualized, designed, and implemented a robust eLearning framework that streamlined onboarding processes, reducing training duration by 60% while improving knowledge retention.
- Disaster Recovery Planning and Execution: Successfully orchestrated and completed two comprehensive Disaster Recovery Tests, ensuring 100% compliance with organizational continuity standards, mitigating risks, and.
Dec 2022 - Aug 2024
Problem Manager
- Root Cause Analysis (RCA): Led RCA initiatives, ensuring sustainable solutions that decreased recurring incidents by 30%.
- Stakeholder Collaboration: Facilitated regular problem review meetings to address systemic issues, enhancing service reliability.
- Proactive Problem Management: Identified trends through detailed problem analysis, reducing risks to operational stability.
- Knowledge Base Development: Maintained an up-to-date KCS-aligned knowledge base, improving team efficiency… Show more
- Knowledge Base Development: Maintained an up-to-date KCS-aligned knowledge base, improving team efficiency in problem resolution.
- Metrics and Reporting: Monitored and reported KPIs, providing actionable insights to leadership on problem management performance. Show less
Jul 2022 - Aug 2024
Incident Manager
- Managed Critical Incidents: Orchestrated the resolution of P1/P2 incidents by coordinating cross-functional teams and minimizing downtime by 25%.
- Streamlined Incident Response: Implemented reactive analytics tools to identify system vulnerabilities, reducing incident frequency by over 15%.
- Effective Communication: Facilitated communication between stakeholders, ensuring transparent updates and timely resolution of major incidents.
- Process Optimization: Improved incident… Show more
- Process Optimization: Improved incident response workflows using tools like ServiceNow and PagerDuty, achieving 20% faster ticket closures.
- Compliance Assurance: Conducted post-incident reviews to identify root causes and maintain compliance with ITIL standards. Show less
Feb 2021 - Aug 2024
System Analyst
Feb 2020 - Aug 2024
Technical Support Engineer
- Provided comprehensive IT support for hardware and software issues.
- Addressed and resolved networking problems for corporate users, ensuring system reliability.
- Conducted detailed vulnerability assessments to identify security risks.
- Implemented robust system security policies, upholding 99% compliance with industry standards.
- Developed and deployed a company-wide eLearning module, reducing onboarding time by 60%.
- Diagnosed and resolved complex hardware and software… Show more
Jan 2017 - Jan 2020
1 education record
Marlene Mathew education
FAQ
Frequently asked questions about Marlene Mathew
Quick answers generated from the profile data available on this page.
What company does Marlene Mathew work for?
Marlene Mathew works for NTT DATA North America.
What is Marlene Mathew's role at NTT DATA North America?
Marlene Mathew is listed as Senior Operations Specialist at NTT DATA North America.
Where is Marlene Mathew based?
Marlene Mathew is based in Moncton, New Brunswick, Canada while working with NTT DATA North America.
What companies has Marlene Mathew worked for?
Marlene Mathew has worked for Ntt Data North America, Buchanan Technologies, Tomtom, and Mphasis.
How can I contact Marlene Mathew?
You can use AeroLeads to view verified contact signals for Marlene Mathew at NTT DATA North America, including work email, phone, and LinkedIn data when available.
What schools did Marlene Mathew attend?
Marlene Mathew holds Bachelor Of Engineering (Be), Computer Science from University Of Pune.
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