Marlene Nanda Email & Phone Number

United States

● Effective verbal and written communication skills, including speaking effectively to members, providers, families, and staff and listening to members, providers, and families.● Ability to meet deadlines and use time effectively and efficiently while concentrating on priorities.● Working effectively in an environment of change and uncertainty.● Able to respond and shift gears comfortably.● Meeting expectations and requirements of both external and internal customers, acts with customers in mind.● Ability to establish and maintain effective relationships with customers and gain their trust and respect.● Uses logical methods to solve problems with effective solutions looks beyond the obvious for solutions Is action oriented and sees challenges as opportunities.● Educate about preventative behaviors, reinforcing healthcare practices, norms, importance of appointments, and supporting the overall member health performance.● Identify team improvement opportunities and looking externally for best practices to support continuous improvement.● Manage and coordinate logistics for appointments, follow-up care, and urgent care visits as needed based on the members’ needs.● Support functional lead in resource forecasting and allocation on sprints and for regular operations.● Improve resource utilization and increase efficiencies across a given focus area by closely collaborating with functional leads.● Coach clients about the importance of recognizing signs of complications, medication compliance, and efficiencies of scheduled medication intake.● Monitor and share regular reports on key metrics such as vital signs, body mass index and lab work.

Garland, Texas, United States

● Leveraged resources internally and externally to achieve the highest impact toward patients’ care and organization goals ● Prioritized conflicting needs, handled matters expeditiously, proactively and followed through on projects to successful completion, often with deadline pressures.● Communicated directly on behalf of the practice Integrations Director with internal and external entities on matters related to patient’s care.● Ensured and provided smooth communication between the Pharmacy Integrations Director, specialists, home health and patients..● Drove clear, effective, and innovative strategy as the patients’ care advocate.● Self-directed with astute judgment skills. High level of personal accountability.● Effective counseling in health maintenance and disease management.● Instructed patients and family members on proper discharge care.● Closely monitored acute conditions.● Ensured HIPAA compliance.● Self-directed with astute judgment skills. High level of personal accountability.● Effective counseling in health maintenance and disease management.● Liaised between patients, pharmacies, and specialist to ensure patient comprehension of treatment plans.● Oversaw and managed over 100 patients and support staff in patient care activities while maintaining a high level of staff morale and professionalism.

Wylie, Texas, United States

● Coaching, counseling and educating patients about preventive measures to avoid illness and helping them to make better health choices.● Diagnosing, treating, and helping patients manage acute and chronic illnesses and diseases ● Provide high-quality healthcare services including assessment, diagnosis, and treatment to patients at their homes. ● Focused on health promotion activities such as proper social living and conducive environment ● Helping patients to practice disease prevention such as health eating, proper living conditions, exercises, regularly medical check-ups etc. ● Facilitation of care coordination with various medical providers such as therapist, counselors, chaplains, doctors etc. ● Prescribing pharmacologic treatments in accordance with the health laws of the state of TX● Managing overall patient care regarding lifestyle and development issues.

Dallas, Texas, United States

Charge nurse on med-surge floor. Oversaw average of 36 patients per shift.● Self-directed with astute judgment skills. High level of personal accountability.● Instructed patients and family members on proper discharge care.● Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials● Demonstrated ability to lead and motivate outstanding healthcare teams.● Ensured HIPAA compliance and delegated staffs nurse duties.● Trained new staff on quality control procedures.● Strong leader for nursing personnel assigned to the unit/shift.● Instructed patients and family members on proper discharge care.● Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials● Managed clinical oversight for 22-bed unit.● Trained new staff on quality control procedures.● Delegated staffs nurse duties.● Provided on-call care at all times of day and night.● Strong leader for nursing personnel assigned to the unit/shift.