Marlene Porter Email & Phone Number

Lexington, Kentucky Area

[Department of Energy contractor responsible for operational phase of DUF6 contract]• Structured sales and use tax strategy and related procedures for DUF6 project • Partnered with procurement engineering, warehouse inventory, and finance personnel to assign classifiable finance account codes • Advised project controls and procurement staff prior to submission of consent to purchase package submissions to the Department of Energy regarding sales/use tax consequence• Reviewed supplier invoicing to ensure that tax was appropriately allocated • Developed extensive supplier correspondence • Managed specialized financial tracking through use of Excel workbooks• Evaluated technical documents on new stock items to determine tax application and related finance account codes• Created voucher package submissions to the Department of Energy

Lexington, Kentucky Area

[Uranium Disposition Services, LLC was awarded the initial build phase of the DUF6 Project by the Department of Energy]• Supported three project sites, Paducah, and Lexington, Kentucky and Piketon on commodity contracts and purchase orders• Prepared Consents to Award/Purchase Approval requests for DOE concurrence for purchases over $100,000• Executed subcontracts to flow-down terms and conditions and specifications; communicating requirements to suppliers• Monitored subcontracts for compliance to award amount and subcontract requirements• Evaluated invoicing to ensure compliance with Federal Acquisition Regulations• Invoice processing for payment and vouchering for government review/reimbursement

Bridgewater, Nj; Independence, Ky

• Established end-to-end educational program platform compliant with 37 state departments of insurance for continuing education accreditation• Advised Field Marketing Managers on MetLife Employee Benefit Marketing directives and objectives• Advocated for and approved field marketing strategies in accordance with budgetary allowance• Engineered detailed management reports delineating departmental results against objectives• Led numerous cross-functional project teams • Directed ten management associates• Facilitated and hosted over 500 educational symposiums across the United States•Analyzed and monitored brokerage channel-partner program quality through evaluations, interviews and external audit results• Developed congruent internal/external communication documents compliant with corporate law department guidelines and state department of insurance regulatory standards • Created syllabus and presentation content for thirty educational courses• Authored White Paper [2004], Keys to Delivering World Class Customer Service

Tampa/St. Petersburg, Florida Area

• Managed strategic and operational phases of client and intermediary service experience with six direct reports and 30 client service team members• Enacted client installation process enhancements, reducing case implementation timeline • Developed client communication documents compliant with corporate law department guidelines• Performed root cause analysis on client service challenges• Evaluated performance of service associates through service call monitoring and client interviews• Produced robust procedural and instructional guides to increase associate satisfaction • Monitored client quality through evaluation results• Led client service team training sessions• Completed weekly management reports delineating departmental results against objectives

Tampa/St. Petersburg, Florida Area

• Managed assigned brokerage relationships• Marketed employee benefits through various brokerage channels using strong working knowledge of product components and contracts• Acted as intermediary for broker and/or client to resolve service or claim issues• Recommended contract actions based on assessment of financial exhibits and employer goals