Marlene Ritzinger Email & Phone Number

Glasgow, Gb

Edinburgh, Gb

Edinburgh, Scotland, United Kingdom

Part-time role providing customer service at O2 Academy Edinburgh, addressing inquiries, fulfilling orders, and ensuring a positive customer experience in a fast-paced environment- Proficient in operating and overseeing point-of-sale (POS) - Managed ticket scanning and cloakroom services to ensure smooth guest entry and storage- Assisted with setting up and breaking down event spaces to facilitate seamless event operations- Conducted stock take preparation and accurate counting to maintain inventory levels

London

Part-time role providing customer service at O2 Shepherd's Bush Empire, addressing inquiries, fulfilling orders, and ensuring a positive customer experience in a fast-paced environment- Proficient in operating and overseeing point-of-sale (POS) machines- Conducted stock take preparation and accurate counting to maintain inventory levels- Supervised a team of bar staff, providing guidance and support when needed

London Area, United Kingdom

Occasional part-time role delivering exceptional customer service at high-profile venues including The O2, OVO Arena Wembley, London Palladium, and BST Hyde Park Festival- Supported Merchandise Manager at events, maximizing sales through effective displays and handling cash/card transactions- Delivered excellent customer service while working under pressure in fast-paced event environments

Berlin, Germany

Extensive vocational training across various departments, with a primary focus on the International Marketing Pop Team, supporting daily operations under the guidance of marketing managers- Collaborated in the planning and execution of dynamic marketing campaigns- Developed and maintained timelines, schedules, presentations, and artist one-sheets- Organised and managed events such as listening sessions and fan events- Conducted general administrative duties to ensure smooth operations- Engaged with the social media community on platforms like YouTube and Instagram Further departments that I worked in: Radio Promotion, Sales Marketing, Consumer Development - Digster Pop

Munich

Part-time work supporting international crews in the setup and preparation of equipment for live performances. Responsibilities included:- Setting up scenery, lights, sound, props, and special effects for productions- Loading and unloading trucks with necessary equipment- Assisting the camera crew during live TV broadcasts

Master Of Science - Msc, Marketing With Festival And Event Management

Modules include: Festival and Event Management, Digital Analytics Strategy

Bachelor Of Arts - Ba, Music Management, First Class Honours

Dissertation: Music Merchandise - the fine line between maximizing profit and exploiting fans Modules include: Brand Development, Digital.

Apprenticeship, Management Assistant In Audiovisual Media

Part of dual vocational training learning about audiovisual industries, such as music, film, tv and radio in various subjects including.

Abitur (A-Levels)