Marlene Rodgers Email & Phone Number

Ireland

• o Technical Proficiency and Training:
• Successfully completed TestOut lab simulations, showcasing proficiency in hands-on exercises and increased technical proficiency in fundamental IT concepts, hardware, software, and common operating systems.o Task.
• Proficient in prioritization skills to effectively manage multiple tasks and incidents, ensuring adherence to service level agreements.o Documentation Excellence:
• Adept at accurately documenting incidents, changes, and service requests, maintaining comprehensive records for future reference.o Analytical Troubleshooting:
• Possesses strong analytical skills to troubleshoot technical issues, identify solutions, and follow through to resolution, ensuring uninterrupted system functionality.o Customer Service Dedication:
• Dedicated to providing excellent customer service and support to end-users, incorporating active listening and empathy to enhance the overall user experience.o Collaborative Team Player:

County Dublin, Ireland

• o Customer Satisfaction Enhancement:
• Proactively elevated customer satisfaction through effective communication and strategic problem-solving, resulting in improved ratings.o Smart Complaint Resolution:
• Reduced customer complaints using strategic approaches, actively addressing feedback, and ensuring prompt issue resolution, fostering brand loyalty.o Strategic Customer Retention:
• Developed and implemented impactful customer retention strategies, leading to increased repeat business and successful collaboration across departments.o Efficient Customer Handling:
• Handled customer inquiries, feedback, and complaints with precision and promptness, showcasing attention to detail and professionalism.o Pressure Resilience:
• Maintained composure under pressure, ensuring effective problem resolution and upholding a positive customer experience.

India

o Contributed actively to the IAM Security Analyst role, supporting the production environment for existing clientso Played a key role in the post-acquisition phase, leveraging knowledge and skills to seamlessly integrate into the IAM Security Analyst responsibilitieso Demonstrated adaptability and quick learning in the IAM Security Analyst role.

India

• o Relationship Building:
• Built and strengthened positive relationships with students, parents, and staff, fostering a collaborative and supportive learning environment.o Classroom Management:
• Maintained a safe, clean, and organized classroom environment, demonstrating a commitment to creating an optimal space for learning.o Educational Leadership:
• Led and managed classrooms effectively, guiding students and collaborating with colleagues to achieve common educational goals.o Learning Process Enhancement:
• Proven ability to identify challenges in the learning process and implement effective solutions, contributing to student success.o Organizational Excellence:
• Demonstrated strong organizational skills in planning lessons, managing resources, and maintaining accurate records of student progress and assessment

It Support Desk Analyst And Cyber Security, Computer And Information Sciences And Support Services

Activities and Societies: Baking, Badminton, cooking

Bachelor Of Commerce - Bcom, Business/Commerce, General, 1St Division

Intermediate Board, Civics, Economics, Commerce, A

Board Of Secondary Education, A