Marlene Roman Email & Phone Number

Miami, Fl, Us

Medley, Fl, Us

► Lead a team of software engineers in Miami developing solutions in support of the company’s e-commerce platform and automation of the manufacturing floor. Oversee all aspects of SDLC including database design, middleware and front end development.

► Lead application development team throughout SDLC process and oversee cross-functional groups on company projects.► Consistently contributed to achieve 80%+ season ticket customer retention target representing in excess of $50 million in annual ticket sales, by spearheading the organization's Microsoft CRM Dynamics customization and implementation effort. ► Spurred an innovative process change across the sports and entertainment industry by designing and implementing the “All You Can HEAT,” DigiTIX portal system with my team. This enabled customers to build their own customized ticket packages. For this effort my team was awarded the prestigious CIO 100 Award in 2010.► Designed and implemented a first-of-its-kind eCommerce solution to optimize ticket sales that reduces customer acquisition costs and provides the organization with a competitive advantage. This effort earned the organization's "2015 President's Performance Award".► Spearheaded a project to deliver the organization's CRM Sponsorship System, thereby improving workflow efficiencies and simplifying the sales cycle for the Corporate Partnership team; managed activities of the internal and external software customization and integration teams.

► Founding team member hired to build a new department. Recruited, hired, mentored, developed, and managed a team of 4 programmer analysts; tasked with handling the entire software development scope and process. ► Conceptualized and designed the organization's Season Ticket Membership Renewal System increasing operational efficiencies while providing upper management with real-time visibility into entire renewal process.► Streamlined and automated the customer seat exchange process via the "MyHEATSeatRelocation" system. My team pioneered and were the first professional sports franchise to facilitate these transactions electronically, making the real-time interactive process totally transparent to our customers thereby increasing and improving customer service efficiencies and revenue.

► Hired by the EVP & CIO to streamline the organization’s core processes by leveraging software. Contributed to each phase of entire SDLC of performance/compensation and staff tickets management systems.

Boca Raton, Florida, Us

► Implemented Microsoft Technology solutions for clients of leading data collections company. Consulted on security, tracking, inventory, and management systems for organizations in the aviation, government, and packaging sectors.► Previously worked with Grupo Informatica in Panama as Application System Analyst/Programmer and Banco de Pacifico in Ecuador as Programmer/Analyst.

Master Of Science In Management Information Systems, Computer And Information Sciences And Support Services

Computer Systems Engineering, Computer Science, Computer Science