Marlene Rosenberg Email & Phone Number

New York City

Financial Services Professional with expertise in Relationship Management and Project Delivery that impacts Business, Technology, Process, Compliance/Auditing and User Communities. A track record in achieving profittability with organizations by producing high performing teams that lead for results.

Worked to produce internal communications for Citigroup's Global Due Diligence in Data Protection informing employees on the use of encryption solutions. This information was updated on the Fast Track website from Information Technology Risk Managment Office. The project included a web-based training course to educte Citigroup Staff on adhering to Data.

Analyzed and evaluated software enhancements, set direction, and implemented procedure standards for a Document Tracking System. Created marketing and training strategies, designed materials to support new product launch. Identified training needs and developed appropriate materials for delivery to end users.

• Supported Mainframe with general knowledge of database, SDLC, Client Server and Web enabled platform services to clients in the Insurance and Financial Services Industry.
• Reviewed existing workflows and work practices to recommend improvements and implement changes to help staff perform and achieve better results.
• Expanded the team from 10 to 28 and managed an innovative project resulting in new revenue stream of $3 million.
• Expanded a suite of web applications for an insurance company to aid field agents, including the ability to access policy information. New online capability reduced printing, mailing and administrative costs by $1.5.
• Negotiated service contracts, addressed contract, client and consultant issues.
• Developed project proposals leading to additional contract business of $500,000 in quarterly recurring revenue.

• Sold and managed knowledge transfer methodology, integrated training, and documentation services to completion of engagement.
• Wrote ads to recruit consultants for project work. Responsibility included selecting resumes to meet the project requirements, met and interviewed potential candidates, contacted references to assess the skills of.
• Facilitated status meetings to ensure customer satisfaction for their return on investment during the project.
• Developed and grew strong customer relationships with mid and senior-level management in sales, service, technology information systems and operations functions.
• Developed expertise in working with large “merging” organizations and in multiple functions within large accounts.
• Major clients included:o Chase Manhattan Banko NYNEX – largest contract ever secured by KTIo American Express

Education record

Education record