Marlene Ruiz Email & Phone Number

San Diego, California

Oversee and directs day-to-day activities and processes for assigned reporting functions• Develop company guidelines for proper handling and reporting of data to various agencies• Analyze reports or transactions for accuracy and/or eligibility for payment• Assist in the implementation of new reporting guidelines or compliance requirements• Provide business users with knowledgeable, accurate, and timely information upon inquiryPrepare, review, and analyze data required by reporting bureaus and other regulatory agencies• Oversee compilation of data for the preparation of regularly scheduled and special data calls • Customize database queries to provide accurate information to business users and agencies• Manage bureau and state inquiries and requirements and mitigate any changes or requests for additional information• Continually assess the operational and functional business needs and implements changes accordinglyInteract directly with Line of Business leaders• Serve as point of contact and liaison for multiple various initiatives as they impact reporting• Collaborate with Premium Audit, Work Comp Claims, IT, and Underwriting to ensure timely and accurate submission of Unit Statistical data• Communicate effectively with multiple departments in the collection and reporting of required information for data calls• Ensure that systems and procedures follow company policies, acceptable reporting practices, and applicable regulations• Provide data reporting assistance and requested information to Line of Business leaders.Assess and approve the output within the Data Reporting team• Create and implement new processes as business needs arise• Supervise and review data call payment requests for accuracy and reconciliation with business systems• Advise management on decisions for resolving department issues• Prepare applicable reports and interpret reporting results• Lead company projects using effective project management techniques

Irvine, California

• Responsible for providing daily operational support to the loan servicing departments.• Processes documents, imports/enters data, maintains records, and identifies/researches complex items to insure correct and efficient processing.• Support daily operations through processing documents, recording information, importing/entering data, and maintaining records using considerable knowledge of department policy and procedures.• Resolve issues and escalate unresolved or unusual issues as needed to senior staff members or management for guidance and resolution.• Made solely responsible for maintenance of the largest account in operations support within a few weeks of training. This includes all communication with the account manager and his employees; payment processing and adjustments for customers; as well as printing and disbursement of checks payable under the account to customers or repair facilities respectively

Irvine, Ca

April 2013- March 2016 Lead Processor, CIG Financial· Oversee the distribution of daily incoming, preparation, and scanning of all new contract with efficiency in a fast paced high volume lending environment· Responsible for all training and development of junior loan processors, and new funders.· Receive, input, and prep all incoming faxed applications, as well as fax funding contracts. · Work efficiently and quickly to meet aggressive service levels, while adhering to company policies and procedures. · Monitor loans booked throughout the day in order to evenly distribute incoming packages based on each funder’s individual goal, speed, territory and ability.· Communicate effectively with the Funding, Sales, and Operations departments in order to assist in the completion of all loans· Work hand in hand with Credit, Regional Sales, and senior management to ensure all funded contracts, funding procedures, and methods are within company compliance standards and guidelines.

Irvine, Ca

January 2011-April 2013 Property Manager, StorAmericaDuties: Apart from day to day procedures such as merchandise sales, property maintenance, unit leases and vacates· Oversee adherence to budgeted occupancy, delinquency, revenue, insurance and merchandise sales · Purchase and inventory merchandise and office supplies · Follow through with legal procedures on delinquent accounts · Implement strategies to boost sales and rentals by creating flyers, networking with local businesses, and providing incentives for referrals from current customers

Bachelor Of Science - Bs, Applied Management

Associate'S Degree, Information Technology