Marlene Stone Email and Phone Number

• Account Management: • Led Registered Partner Accounts in the West Region • Promoted Registered Partners to next level in EcoXpert Program • Managed day-to-day activities for Registered Partners • Provided essential sales support for Registered Partners • Conducted business reviews and maintained regular communication with Registered Partners• Inside Sales Support: • Supported Territory Sales Managers as a member of the fighting unit team for Certified and Master Partners • Assisted Territory Sales Managers in maximizing partner and end-user engagement • Served as a proxy when necessary and handled partner email/calls • Coordinated with customer care center and cross BU teams to address partner needs• Opportunity and Lead Management: • Maintained an updated pipeline in our CRM for all partners • Acted as an account manager for Registered Partners • Supported Territory Sales Managers in updating opportunity information for all partners • Served as the central point of contact for all incoming leads• Subject Matter Expertise: • Training requirements: o Advised partners on necessary trainings and conducted annual audits • Special Pricing for Strategic Opportunities: o Taught partners how to request pricing using the Opportunity Registration Form • New Customer Acquisition Program: o Instructed Certified and Master Partners on utilizing Co-Op funds and special pricing for acquiring new customers • Co-Op Funds: o Guided Certified and Master Partners in fund allocation and reimbursement submission • Digital Marketing: o Provided guidance on Digital Marketing options and facilitated partnerships with the Marketing Team

• Developed the customer base in the West Region (NV, CA, OR, WA) by maintaining relationships, delivering effective solutions, and providing exceptional sales support• Supported sales staff in Las Vegas, NorCal, SoCal, and PNW branches• Generated and qualified leads to grow the branch’s business pipeline• Identified product on sites taken over by competitors and re-engaged dormant customers • Liaised with various business units/products, including Power, Building Advisor, Branches, and Partner Channel, to collect information and ensure effective cross-functional collaboration

• Managed administrative paperwork for real estate transactions in collaboration with brokers• Interacted with escrow agents, lenders, co-op agents, buyers, and sellers to facilitate smooth transactions • Reviewed and opened escrow within 24 hours of receipt • Created transaction/timeline summaries and distributed them to relevant parties • Ensured all documents, including final sale agreements, counter offers, and addenda, were fully executed • Tracked contingency dates and managed commission demands• Organized and uploaded all sale documents to broker’s CRM• Maintained regular communication with escrow and lenders to ensure a timely closing• Provided weekly status updates to buyers and sellers • Ordered home warranties as needed and facilitated prompt commission delivery

• Drove sales growth and cultivated relationships with end-users and contractors in the Hospitality and Education vertical markets • Renewed existing service agreements promptly and efficiently • Led all service opportunities including T&Ms, Service Agreements, and Plan and Spec opportunities• Scheduled and participated in estimate review meetings as well as sales-to-operations turnover meetings• Established cadence meetings with existing customers to generate leads and strengthen relationships• Developed action registers for all accounts and completed Large Account Management Plan (LAMP) GOLD SHEETS• Actively participated in market specific networking organizations and events• Maintain and updated sales pipeline using CRM software

• Supported the growth of service sales efforts in the Healthcare, Hospitality, Government, and Education verti-cal markets• Managed service opportunities including T&Ms, Service Agreements, Parts Orders, and Flat spec’d opportunities• Collaborated with sales managers, operations managers, service managers, and project managers to ensure smooth execution• Scheduled and facilitated quarterly customer meetings to review account performance • Established cadence meetings with internal teams for all prime accounts • Actively pursued orphaned accounts to convert them into active customers • Conducted customer analysis for strategic sales opportunities • Updated SalesForce pipeline daily

• Supported the growth of the service sales efforts in various vertical markets• Collaborated closely with end-users, construction sales representatives, sales managers, service managers, and service partners• Proposed and renewed all existing service agreements in a timely manner• Managed the execution of service agreements, including T&M work and recommended repairs • Coordinated parts orders and ensured timely delivery

• Participated in an on-the-job training rotation program• Assisted different departments including engineering, sales, field technician to gain comprehensive experience• Generated controls drawings, submittal packages, and O&M manuals using Visio software• Supported the sales department in sales calls, pipeline management, estimating, proposal writing and negotiations• Assisted field technicians in hands-on work, familiarizing myself with Schneider Electric control systems• Developed proficiency in various controls systems, such as Barber Colman NW8K, Tridium Niagara R2 and G3, Andover Continuum, TAC I/A series, and Schneider Electric Struxureware