Marlene T Email & Phone Number

• Creation of official SAS 70 summary statements and related control objectives for all designated areas • Analyze, develop and maintain required process documentation and associated process flow diagrams• Collecting and organizing audit evidence for various audit groups• Document all Sarbanes-Oxley and SAS 70 for Stewart Professional Solutions• Conducting weekly, monthly, quarterly and semi-annual compliance checks/tests on various compliance initiatives

• Developed strategies to achieve organization goals• Worked with management to develop operational control objectives and processes• Analyzed, developed and maintained required process documentation and associated process flow diagrams• Assisted with the continued analysis of processes and procedures to insure control objectives are attainable and measurable• Documented all Sarbanes-Oxley and SAS 70 audits for Stewart Professional Solutions• Developed workable implementation plans; monitor transaction and evaluate results

• Worked assigned Voice Response Units and Enhanced Call Routing projects for customer service automation.• Coordinated and implemented cross-functional project teams to ensure 100% accuracy and execution of new programs.• Maintained quality throughout project development.• Responsible for bi-weekly sales and quality plan. Consistently achieved over 150% to plan• Maintained and stabilized headcount by placing emphasis on driving internal improvements based on the business needs• Conducted training, hiring, coaching and counseling of fifteen to twenty “inside” sale representatives• Analyzed performance trends and made recommendations for improvement• Reviewed goal translations with all team members every two weeks• Set team and individual goals for fifteen to twenty-five small business representatives that complimented the overall company strategy

Communications

Communications