Marlene U. Email & Phone Number

Salt Lake City, Ut, Us

Remote

• Conducted in-depth analysis of transaction monitoring cases, identifying BSA/AML concerns.• Prepared and submitted Suspicious Activity Reports (SARs) while adhering to relevant regulations.• Expertise in financial crimes investigation and regulatory compliance, suitable for roles in AML and financial compliance.

• Addressed escalated regulatory complaints and disputes prioritizing risk assessment efficiently.• Conducted comprehensive evaluations of consumer accounts, generating well-structured regulatory responses.• Nurtured cross-functional collaboration and contributed to procedural guide creation, transferable to compliance and risk management roles.

• Oversaw consumer complaints, disputes, credit reviews and corrections using eOscar credit reporting, enhancing the customer experience. • Achieved exceptional quality assurance scores, ensuring prompt responses and compliance adherence.• Strong attention to detail and problem-solving, valuable in roles related to consumer advocacy and compliance.

• Managed settlement negotiations and streamlined processes using SQL queries for debt management clients.• Collaborated with leadership to optimize team performance, enhancing efficiency and automation.• Developed strong analytical and process improvement skills, transferable to roles in financial analysis and operations.

• Successfully managed critical responsibilities, promptly addressing consumer and loan officer inquiries while meeting strict SLAs on topics including escrow, mortgage insurance, and recasts.• Oversaw management of escrow account operations, accurately disbursing property tax, insurance, and mortgage insurance payments.• Achieved a perfect 100% quality assurance rate in conducting comprehensive annual escrow analyses for in-house loans, ensuring precise financial management. This experience translates well into roles requiring attention to detail, financial analysis, and client service in the mortgage and financial industries.