Marlene U. Email & Phone Number

Remote

• Conducted in-depth analysis of transaction monitoring cases, identifying BSA/AML concerns.
• Prepared and submitted Suspicious Activity Reports (SARs) while adhering to relevant regulations.
• Expertise in financial crimes investigation and regulatory compliance, suitable for roles in AML and financial compliance.

• Addressed escalated regulatory complaints and disputes prioritizing risk assessment efficiently.
• Conducted comprehensive evaluations of consumer accounts, generating well-structured regulatory responses.
• Nurtured cross-functional collaboration and contributed to procedural guide creation, transferable to compliance and risk management roles.

• Oversaw consumer complaints, disputes, credit reviews and corrections using eOscar credit reporting, enhancing the customer experience.
• Achieved exceptional quality assurance scores, ensuring prompt responses and compliance adherence.
• Strong attention to detail and problem-solving, valuable in roles related to consumer advocacy and compliance.

• Managed settlement negotiations and streamlined processes using SQL queries for debt management clients.
• Collaborated with leadership to optimize team performance, enhancing efficiency and automation.
• Developed strong analytical and process improvement skills, transferable to roles in financial analysis and operations.

• Successfully managed critical responsibilities, promptly addressing consumer and loan officer inquiries while meeting strict SLAs on topics including escrow, mortgage insurance, and recasts.
• Oversaw management of escrow account operations, accurately disbursing property tax, insurance, and mortgage insurance payments.
• Achieved a perfect 100% quality assurance rate in conducting comprehensive annual escrow analyses for in-house loans, ensuring precise financial management. This experience translates well into roles requiring.