Marlene Vazquez Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

Seattle, Washington, United States

Zapopan Area, Mexico

• Manage Graphics validation team, providing guidance on employee development, performance, and productivity issues• Allocating staff, hiring additional staff, setting up and managing roles & responsibilities• Communicating with stakeholders, Planning and scheduling project milestones, relevant indicators and driving regular project reviews• Driving process improvement, efficiency and productivity indicators related to Graphics Driver validation

Guadalajara Area, Mexico

Manage project deliverables and project milestones, create and assign the validation Execution Plan to be executed by the Software Validation Execution team, track team’s effort to ensure successful project delivery• Responsible for stakeholder management, coordinates cross-functional/cross-organizational teams as well as communication within the organization• Define and manage the project plan, driving closure on issues and gaps as well as maintain focus on continuous improvement• Define and monitor key performance indicators, coordinate planning execution improvement initiatives to provide valuable information required by management team• Act as Point of Contact for several programs, forecasting Hardware demand, enabling Software Validation Execution team and managing communication with Validation Program Managers and Vertical Component Owners • Ensure Hardware inventory is healthy by allocating parts to Validation team and dispose parts not in use• Responsible for forecasting validation workload, balancing teams internally and proposing adjustments to head count to meet the objectives• Enable internal Project Management Office (PMO) to coordinate Software Application’s development that automates manual processes. Work in the PMO Council team providing Project Management/Agile coaching to development teams

• Responsible for facilitating and managing vendor engagement, including supplier identification andnegotiations, working with procurement when needed ensuring that all legal process are followed• Responsible for allocating IT training’s centralized budget and spend tracking methods working closely with Finance and other IT stakeholders• Responsible for payment processing, including identifying the correct way to process payments, creating PO’s, processing and tracking Corporate Purchasing credit card transactions• Accountable for indicator/reporting gathering and analysis of training indicator/metrics data as well as IT training Indicator infrastructure• As Budget Manager, in Q3 2012 and Q2 2013, generated cost savings of 50% on the training budget• Design, organize, and deliver training classes for developing optimal utilization of employees. Responsible for planning and managing training projects to meet specific objectives for the IT Factory Automation, Project/Program Manager, Product/Service Line Manager, Agile and SAP Programs• Develop criteria for evaluating effectiveness of training activities. Create training curriculums in the learn, connect and experience model with training solutions based on skills and competencies. Help to address emerging skill gaps in IT Business Intelligence area by deploying technical skill training• Keep abreast of training and development research: learning theory, motivation theory, and new materials, methods and techniques

• Worked with the integration of new applications/technologies in Bank of America Corporation• Planed, organized and implemented all aspects of integration projects• Tracked and communicated project status to upper management through weekly Excel reports• Reviewed and analyzed Business Requirements• Facilitated conference calls with internal departments to review goals and manage progress• Improved monitoring processes by 50%• Designed high level technical documents and project documentation• Intensive use of tools like Maximo, Nexus, MIPS, Runbook, etc.• Participated in hiring process and training of new resources• Recognized by Bank of America associates for providing excellent customer service

• Worked with Marketing department to develop, using Oracle and PLSQL, a CRM for storing student’sinformation• Provided project leadership to five employees for CRM development including: status reporting, client/projectteam coordination and quality assurance• Defined a project plan for the different software development phases by negotiating timelines, estimatingefforts and getting the needed resources• Business analyst for software requirements, analyzing software documentation and writing business requirements• Implemented bug tracking database system to organize project assets and reduce time/effort spent• Provided trainings in several offices distributed around México• Provided production support, application maintenance and assistance to end-users• Active participant in the CCMI Level 2 implementation

Master Of Information Technology Management

B.S. Computer Systems Engineering